Business Analyst

Harman

  • Amsterdam, Noord-Holland
  • Vast
  • Voltijds
  • 2 maanden geleden
We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.
  • Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
  • Unite your passion for audio innovation with high-tech product development
  • Create pitch-perfect, cutting-edge technology that elevates the listening experience
About the RoleThis position will be part of the LS Digital organization and based out in The Netherlands. This position will drive business requirements gathering processes for the Lifestyle organization, with a focus in ecommerce and customer service procedures and policies to improve user experience, gain efficiency and deliver high quality product. To be successful, the candidate must possess exceptional customer-focus / service, critical thinking / problem solving skills, and be able to work with many various stake different personalities in a global setting.What You Will Do
  • Conduct walk-through of ecommerce and customer service processes to document current state (“as is”) and future state (“to be”) through interviews and workshops,
  • Gather, Analyze and Write clear and well-structured business requirements (includes modeling/workflows/use-case) for various business projects, spanning several technology platforms, such as Salesforce, SAP etc,
  • Engage and influence various business stakeholders, to identify business benefits including return on investments,
  • Establish process to drive structured business requirements gathering working with a small team,
  • Lead business process testing (System Integration Testing, User Acceptance Testing), training and assist project management for selected projects,
  • Assess existing processes and recommend process improvement, automation, digitalization opportunities,
  • Lead post implementation project performance review to ensure it meets expected benefits,
  • Assist feasibility assessments for various IT solution selection.
What You Need to Be Successful
  • Bachelor's degree in computer science, Business Administration, or equivalent work experience,
  • 7-10 years experience in Business Analysis and/or project management in areas covering ecommerce and customer service functions,
  • Exposure/Working knowledge of enterprise systems such as SAP & CRM systems such as Salesforce,
  • Proven experience in leading/driving business gathering workshops, following established industry best practices, using IT tools like JIRA, Confluence,
  • Strong written and verbal communication skills, curiosity to learn, agility,
  • Excellent time management & organizational skills with keen attention to details.
Bonus Points if You Have
  • Experience in portfolio management,
  • Experience working in a global environment,
  • Experience in other technologies such as Analytics,
  • Strong interpersonal skills.
What We Offer
  • HARMAN is offering a unique opportunity for growth and development in the dynamic and exciting world of consumer electronics,
  • We provide a flexible work schedule that allows you to work from home, while also enjoying a fantastic new office at Houthavens, Amsterdam,
  • You are going to work in an international team within a friendly global working atmosphere,
  • A unique opportunity to contribute to drive revenue growth and nurture strategic trust-based relationships,
  • At HARMAN, we value diversity and inclusivity, and foster a friendly and supportive global working atmosphere. We believe in investing in our employees through career development opportunities, professional training, and competitive market-based compensation. As part of our commitment to employee well-being, we also offer a commuter travel package, environment allowance, and interesting collective health insurance scheme, pension, and employee discounts on world-class HARMAN/Samsung products (JBL, HARMAN Kardon, AKG, etc.),
  • As a HARMAN employee, you will have access to professional development opportunities through HARMAN University's business and leadership academies, internal talent management leadership acceleration programs, and our "Be Brilliant" employee recognition and rewards program.
And a few reasons you might love it
  • We're seeking talented and passionate individuals to join our team and help us transform the way people experience sound. As a global leader in the audio industry, HARMAN offers the chance to work with iconic brands like JBL, Harman/Kardon, and AKG, as well as cutting-edge technology and industry-first features.
  • We value excellence and brilliance in all of our 30,000 employees and we're looking for talented individuals who share our passion for innovation and superior sound technology. If you're looking for a career full of brilliant possibilities and the chance to work on industry-first features, then HARMAN is the place for you!
You Belong HereHARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.About HARMAN: Where Innovation Unleashes Next-Level TechnologyEver since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.If you're ready to innovate and do work that makes a lasting impact, !+++HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. ( )#LI-WS1#LI-HybridImportant Notice: Recruitment ScamsPlease be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through:HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.© 2025 HARMAN International. All Rights Reserved. If you are using a screen reader and are having problems using this website, please call (800) 645-7484 for assistance.

Harman