Customer Service Representative (Customer Advocacy Team) - German, Mercedes-Benz Customer Assistance Center

Randstad

  • Maastricht, Limburg
  • € 17,20 per uur
  • Tijdelijk
  • Voltijds
  • 1 maand geleden
With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands. what we offer
  • One year contract with the intention to extend
  • Individual development plan
  • €2981 gross per month (based on 40 hours per week)
  • Multicultural and dynamic work environment
  • 32 or 40 hours a week
  • Work at the head office in Maastricht (NL)
who are you
  • Experience in customer service or a similar position is an advantage;
  • A healthy dose of human knowledge and excellent communication skills, both spoken and written;
  • Excellent knowledge of German, both written and oral, at native level;
  • Good knowledge of English, both written and oral;
  • The ability to remain calm in difficult customer situations;
  • Empathy and a genuine passion to help the customer as best as possible;
  • An eye for detail;
  • Living in the near area of Maastricht or willing to move (relocation package is possible)
what will you doIn the Customer Advocacy Team you offer second-line support for customers and represent customer interests within the company. You are the link between customers and Mercedes-Benz, advocating for their needs in Mercedes-Benz products and services. Your goal is to ensure customer satisfaction and build strong customer relationships, contributing to our overall success.
  • Main point of contact for customers for complaints and problems and handle them with a fast and professional response. The support is provided through various channels;
  • Activities related to information security, information management and privacy assurance;
  • Accurate recording of customer interactions, including complaints, solutions provided and feedback;
  • A proactive approach to further developing knowledge and skills to offer the customer the best possible solution;
  • Active research into the development and promotion of scientific initiatives and programs.
where will you workThe Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience.
  • Multicultural, dynamic and international working environment;
  • Salary of €2981 ,- gross per month based on 40 hours per weeks;
  • Comprehensive training of up to 3 months;
  • Individual development plan;
  • Performance-related annual salary increase;
job applicationDo you recognize yourself in this vacancy? Apply quickly by clicking the “Sollicitatie” button below! If you have any questions, please do not hesitate to contact us!

Randstad