Customer Implementation Manager

Maersk

  • Den Haag, Zuid-Holland
  • Vast
  • Voltijds
  • 1 maand geleden
Customer Implementation ManagerMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.We offerAs an Implementation Project Manager, you will coordinate new customer implementations of medium to high complexity, spanning extensive geographical scopes, large business scales, and multiple products. You will bridge the gap between sales and operations to ensure a smooth transition of new or expanded business into the Maersk organisation. Acting as a trusted partner to senior customer stakeholders, you will support them through their transformation journey with a strong focus on change management. Additionally, you will collaborate closely with customer service and program management teams to ensure a seamless handover of implemented solutions and the long-term sustainability of business-as-usual operations.ResponsibilitiesWe are looking for a collaborative and experienced Implementation Project Manager to coordinate complex, cross-functional projects that deliver exceptional customer outcomes. In this role, you will be responsible for managing end-to-end implementation processes across geographies and functions—including Customer Experience, IT, HR, and Finance. You will serve as the central point of contact for our customers during their onboarding journey, ensuring a smooth transition and long-term success.This is a high-impact role that requires a strategic mindset, strong organisational skills, and a commitment to delivering value to customers.
  • Project Management: Coordinate end-to-end implementation planning and execution. Define success criteria, manage scope and risks, maintain documentation, and ensure timely delivery through clear milestones and stakeholder alignment.
  • Customer Relationship Management: Build strong relationships with global customers, support them through onboarding and change management, and act as a reliable advisor throughout their transformation journey.
  • Customer Experience Engagement: Collaborate with internal teams to deliver on staffing, processes, IT integration, and vendor readiness. Oversee post-go-live support to ensure SLA/KPI compliance and operational stability.
  • Commercial Engagement: Partner with commercial teams to align implementation with the solution sold. Support scope definition and ensure a smooth handover from sales to operations.
  • Implementation Community: Share best practices, contribute to methodology improvements, and support initiatives that drive efficiency, collaboration, and continuous learning across the implementation function.
Who we are looking for
  • Substantial experience in logistics and international supply chain management, including solid knowledge of supply chain operations within ocean, air, trucking, customs, and visibility
  • Proven track record in project management and understanding of PMP methodology
  • Excellent interpersonal, communication, and collaboration skills
  • Ability to manage multiple stakeholders and meet deadlines
  • Proactive and curious, with a focus on innovation and continuous improvement
  • Strong problem-solving and customer-focused mindset
  • Motivated, outcome-oriented, and comfortable working in a dynamic, evolving environment
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Maersk