Emergency Services Representative - German - Amsterdam

JUJUR

  • Amsterdam, Noord-Holland
  • Vast
  • Voltijds
  • 19 dagen geleden
Position: German Emergency Services RepresentativeLocation: Amsterdam, The NetherlandsEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:
  • Deliver the utmost level of service over the phone to people who find themselves in a state of critical emergency or distress
  • Asses situation and share information with precision
  • Display great attention to detail while handling several communication tools simultaneously
REQUIREMENTS:
  • Native/C1 in German, both oral and written, Fluent in English (at least B2+ level)
  • Emergency Services/Dispatcher qualification/experience from 6 months onwards is essential
  • Proven experience in emergency response and/or working in a high-pressure emergency communication center environments would be preferred
  • Emergency dispatcher, Healthcare (Nurse, Doctors...), Military, Firefighter, Police, Flight Dispatcher or Security experience
  • Active tangible experience for more than 6 months regarding emergency situations with customers, especially by phone
  • Demonstrated capacity to liaise with customers punctually is essential
  • Strong assessing skills with the ability share information with precision as well as to display great attention to detail while handling several communication tools simultaneously is essential for this role
  • Prior experience working with a CAD (computer assisted dispatch) application would be considered as a strong advantage
  • Full working proficiency with MS Office is necessary
  • Sound knowledge of laws, protocols and compliance within an emergency services environment is preferable
  • Agility with rotating scheduling which can include days, nights, and weekends as this will be a 24/7 operation with 5 days on and 2 days off per week
  • Holder of a recent in a CPR certification can be an advantage
  • Any prior experience in emergency, fire or police dispatch will be considered as beneficial for this role
  • An ability to work from home about 10% of the time is required
OFFER:
  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Shifts changing bi-weekly: 7:00 AM - 3:30 PM, 9:00 AM - 5:30 PM. 3:00 PM - 11:30 PM, 11:00 PM - 7:30 AM - information about the shifts provided a month earlier, excluding occasional last minute changes
  • Full relocation support
Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

JUJUR