Circle Lead Customer Loyalty - Actualisatie
ING
- Amsterdam, Noord-Holland
- Contract
- Voltijds
- Operations: we help our clients within timeline, efficient and end-2-end
- Customer Experience: We offer excellent service for satisfied customers and add value to the client journeys together with the Tribe Business Lending
- People & Culture: We are the place to be for ambitious employees that take responsibility in their own career development. We help each other and are open and transparent.
- •Sustainability: We focus on profitable and healthy growth in a sustainable way
- Safe and Compliant: We are compliant and in control on the risks and processes we manage
- You create the conditions that are necessary for employees to perform optimally, which positively influence customer satisfaction and minimize the risks for the bank.
- You are responsible for an optimally functioning Circle in which employees meet the required standards (quantitative and qualitative) and get the most out of themselves and their team;
- You ensure that customer processes are managed and continuously improved for optimal customer service;
- Responsible for the internal and external relevant Risk KPIs;
- Dealing with increasing regulatory pressure and regulatory requirements on both financial and non-financial risk;
- You contribute and initiate (strategic) changes/ change processes, driving the business lending domain in a digital direction.
- You work in a stakeholder domain with the Lending Teams of Business Banking and Business Banking Sales, Tribe Business Lending and CRM.
- This role requires experience in finding and executing the balance in a complex and changing environment. It combines a customer- and people-oriented attitude with analytical skills and result-oriented thinking.
- You have a Master’s degree;
- You have knowledge of business lending processes
- Your Dutch is fluent, English is excellent;
- Experience within a customer contact organization and with operational management;
- You build partnerships and work collaboratively with others to meet shared objectives;
- You create a climate where people are motivated to do their best to help the organization achieve its objectives;
- You actively learn through experimentation when tackling new problems, using both successes and failures as learning opportunities;
- You hold yourself and others accountable to meet commitments;
- You demonstrate self-awareness using a combination of feedback and reflection to gain productive insight into your personal strengths and weaknesses; • You build strong teams that apply their diverse skills and perspectives to achieve common goals;
- You gain confidence and trust of others through honesty, integrity, and authenticity.
- A position in which you are challenged on a strategic, tactical and operational level;
- Job grade 11 (Global Job Grade 17);
- Working in a dynamic and informal working environment in a close-knit team with enthusiastic and driven colleagues who want to make a difference;
- A 36-hour work week;
- Excellent (secondary) employment conditions;
- Extensive training and development opportunities;
- Location Amsterdam.