Support Specialist

Amsterdam, Noord-Holland
Tijdelijk
Voltijds

23 uren geleden
Versneld solliciteren

Join Lepaya!Are you ready to be part of a dynamic, customer-centric support team that makes a realimpact? Our support team is at the heart of delivering excellent experiences to learners,clients, trainers and colleagues. We're looking for someone who's passionate about helpingothers, solving complex challenges, and driving process improvements that enhanceefficiency and customer satisfaction.In this role, you'll also be working on exciting projects that not only solve immediate queriesbut also help us optimize and automate support processes for the future. Our team thriveson continuously improving, whether through streamlining workflows, creating smootherprocesses, or leveraging technology to make things run more efficiently. As part of this team,you'll play a critical role in helping us move from strength to strength. You'll collaborateclosely with a supportive and fun team, always working together to eliminate inefficienciesand ensure that no question goes unanswered.We're building something great here, and we'd love for you to join us and contribute tomaking our support team even stronger!What you'll bring● 2+ years of experience in a customer support or similar role● A passion for investigating and resolving customer issues in collaboration with teams.● Ability to be the main point of contact for any issues impacting our products andcustomer experience● Able to troubleshoot technical issues our clients, learners, or trainers are having withour platforms or tools● Strong communication skills, ensuring that all relevant stakeholders are keptinformed with accurate and timely updates on issue status and progress● Independence in resolving customer issues and participating in problemmanagement, while working closely with relevant stakeholders● Experience in writing and maintaining internal knowledge bases to ensure clarity insupport workflows and resolution steps● Familiarity with tools like Google G Suite, JIRA, Confluence, or similar products.● Fluent in English and preferably proficient in either German or French.● It is a plus if you have experience with CRM systems like Salesforce.Your first-year achievements● Become an expert in our products and an ambassador for delivering an exceptional customer experience.● Improve resolution times to ensure all customer issues are resolved within agreedtimelines.● Participate in internal projects that positively impact the support we provide● Collaborate with various teams and stakeholders to support and resolve customerissues effectively.● Build and maintain clear documentation for internal workflows and customer supportprocedures.Why you'll love this journey at LepayaA challenging role in a vibrant international scale-upOur work-to-live scheme, which prioritizes health and wellbeingUnlimited holidays and Lepaya Fridays - every other Friday, a day for yourselfFlexible hours and a hybrid working arrangement, we expect you to work from our office at least 2 days a weekWork from anywhere for 8 weeks/yearAccess to , our well-being partnerLots of opportunities to learn and grow, including internal career development:Access to our Lepaya Academy to help you upskillAn internal hiring program to help you advanceOur missionAt Lepaya, we empower professionals to thrive in their careers and lead happier lives, driving businesses to new heights. Every member of our team contributes to transforming the way organizations develop their talent. Our specialized academies support employees at every stage of their journey. Combining human expertise with cutting-edge software, our platform integrates advanced learning seamlessly into daily workflows. With nearly 1 million individuals upskilled at companies like KPMG, Dell, and L'Oréal, and backed by $80 million in funding, Lepaya is shaping the future of professional development.
Join our global, fast-growing team as we aim to be the largest upskilling platform worldwide!What does it mean to be a Lepayaan?We succeed together. We act and come up with solutions. We build for growth. We exceed expectations. We create meaningful impact. For a glimpse into our culture, explore our .How we live DE&IAt Lepaya, our diverse team embraces professionals of all backgrounds. We prioritize an inclusive environment where every member is valued and empowered. We're dedicated to diversity, equity, and inclusion through initiatives like our Diversity Charter and internal DE&I team. Your unique perspective is celebrated, ensuring you feel supported and encouraged to be yourself at work.What's next?Ensuring a smooth candidate journey is our top priority. Here's a sneak peek into our standard hiring process: 1. An intro video call with Tracy, from TA, 2. An hour chat with the hiring manager 3. A business case or technical interview. 4. A chat with a board member or with one of our founders, and finally, an offer! We're all about getting to know you better, so we'll invite you to our office for a face-to-face stage, where you can meet potential future colleagues and experience our awesome office vibes firsthand!Eager to jump on board? Get in touch!Your applicationGreat that you want to join the Lepaya Team. Please fill out the following short form to complete your application. If you have any difficulties with the upload of your data, please send an email to careers@lepaya.com.*Uploading document. Please wait.Send application Please add all mandatory information with a * to send your application.

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