Customer Engagement Lead, Urology and Women's Health

Astellas Pharma

  • Nederland
  • Vast
  • Voltijds
  • 2 maanden geleden
Network Engagement Lead, Urology and Women's HealthAbout Astellas:At Astellas, experience is coupled energised with a relentless challenger spirit.Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn't a buzzword - it's a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team, or division.We are unusual in our ability to combine the experience, expertise, and resources of an established company with the agility, flexibility, and tenacity of a start-up. Relentless curiosity and a hunger for discovery flow throughout our entire organisation.We harness the latest technology and insights from big data with our research expertise to create powerful solutions that could transform the way doctors and nurses treat and care for their patients. We are accelerating product development, driving operational efficiencies, and gaining a better understanding of the needs of patients and their healthcare providers.We partner and collaborate with academic research institutes and biotechnology companies that share our passion for bringing breakthrough discoveries to patients.The Opportunity:As Network Engagement Lead (NEL) you will be acting as the strategic partner on the country level to all Healthcare Professionals (HCP) and further stakeholders in identified accounts/networks to align external needs and insights with internal resources.As a core member of the Brand Team and as a key player in dedicated Squad teams, you are expected to contribute to the overall customer value delivery strategy and to achieving the business objectives.Hybrid Working:At Astellas we recognise the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimising the most productive work environment for you to succeed and deliver.Key Responsibilities:
  • Be perceived as a senior, knowledgeable, and relevant conversation partner and customer expert by all external stakeholders through area and clinical knowledge and customer-in approach to drive long term relationships.
  • Analyse, map and liaise with external strategic stakeholders, decision making networks and influencers such as but not limited to guideline committees, academic centres, (regional) health insurers, service and/or care delivering agencies to provide outside in insights.
  • Drive achievement of field-related brand objectives. In close connection with the TA brand team, co-create and execute solid strategic & tactical (key activities) plans and strategy at a regional and national level.
  • Develop value-based solutions based on product strategies and customer insights in close collaboration with the brand team for improved adoption of and access to Astellas products.
  • Co-develop and implement an omnichannel strategy for customer impact and customer experience, together with the Customer Engagement Value Partners.
  • Demonstrate scientific expertise, acumen and drive that enables meaningful conversations with senior HCPs and other stakeholders and will position role as relevant scientific discussion partner.
Essential Knowledge & Experience:
  • Fluent in English language.
  • Solid experience in pharmaceutical industry in commercial positions.
  • Strong cross-functional collaboration skills.
  • Extensive field experience in The Netherlands.
Preferred Experience:
  • Background in urology or women's health therapeutic areas.
Education:
  • Bachelor's degree or equivalent.
Additional information:
  • This is a permanent full-time position.
  • This position is based in The Netherlands.
  • This position follows our hybrid working model. Role requires a blend of home and minimum 2 days per week in our Netherlands office. Flexibility may be required in line with business need. Candidates must be located within a commutable distance of the office.
What We Offer:
  • A challenging and diversified job in an international setting.
  • Opportunity and support to continuous development.
  • Inspiring work climate.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.#LI-Leiden#LI-Hybrid#LI-LL1

Astellas Pharma