You are an experienced Oracle with extensive experience with integrating Oracle ERP and third-party solutions. You have proven history of delivering complex technical solutions in Oracle CX. Bachelor's Degree in Computer Science, Information Systems, Business Administration, Sales and Marketing or equivalent work experience and practical knowledge. 10+ years of professional experience as CX application functional or technical SME, or a similar role. A demonstrated track record of achieving service excellence. A background of successfully managing high-performing teams and delivering end-to-end scalable solutions using diverse methodologies. Excellent communication skills with the ability to communicate complex and technical issues to diverse audiences in an easily understood, assertive, and actionable manner. Ability to work effectively with a culturally diverse and global population. A creative, proactive, collaborative and solution-focused attitude with a high level of internal drive and professional accountability. 3 to 5 years of hands-on software development and Oracle CX configuration. Experience in building and deploying software solutions by leveraging DevOps, CI/CD and Cloud Engineering. Experience with automated testing of business processes. Understanding of Cloud platforms and how they integrate with a CX solution. Professional certifications: project management, scrum master, SAFe, ITIL. Preferred experience in delivering complex technical solutions in either Finance, Projects or HCM. Working with technology partners, such as systems integrators, managed services providers, consultants and vendors to deliver technical solutions within schedule and budget. Collaborates with Product Owners, Business Process Owners (BPOs), Business Process Experts (BPEs), and OOO Domain Directors to design and deliver continuous improvement priorities that enhance the stability, performance, and usability of the Growth applications in the Oracle portfolio. Delivers major Growth enhancements or CI projects as assigned by Tower Director.
