Junior Customer Insights Consultant

• Reporting to the Director of CPG engagement, as part of a broader team of

• Help drive interaction and collaboration across a variety of CPG client stakeholders, including trade marketing, category management, brand marketing to media managers.
• Execute day-to-day client interactions, ensuring the successful delivery of agreed-upon services, including software training and customer support.
• Drive the effective utilization of our web-based tools, customized reports, and analytic support services.
• Assist CPGs in aligning their brand business plans with the retailer's customer and business strategies.
• Coach CPG teams on leveraging our solutions to address critical business questions.
• Support ongoing collaborative engagement between CPGs and the retailer on current and emerging business issues.
• Cultivate strong, enduring relationships with CPG clients, retailer stakeholders and colleagues at all organizational levels and across functions.
• Collaborate and contribute to opportunities to enhance and optimize business processes, engaging colleagues and leaders in developing these opportunities.
• Clearly and convincingly articulate product and program features and benefits along with value proposition to multiple levels within customer organizations to help secure contract renewal and upsell

• Affinity with category management within a retail or FMCG environment.
• Proven skills in effectively communicating complex topics to diverse audiences.
• A flexible & development-oriented mindset eager to support training clients in the use of software-based solutions.
• Demonstrated experience in building strong interpersonal relationships.
• An innate ability to work efficiently towards deadlines.
• Strong consultative, communication, and project management skills.
• Proficiency in MS Office, particularly Excel, and PowerPoint.
• A strong team player mindset and a commitment to delivering exceptional customer service.

Symphony Retail