Service Desk Engineer (Senior)
Ubisoft
- Rotterdam, Zuid-Holland
- Vast
- Voltijds
- Acting as the first point of contact for i3D.net
- Executing work assignments from home, the i3D.net office, or the Rotterdam data center and other locations around the world
- Being actively involved in the delivery of small and large games and enterprise projects
- Maintaining and deploying servers (software)
- Answering questions and resolving issues for game, bare metal, and colocation services through our support channels
- Announcing worldwide maintenance schedules
- Taking care of the ticket system, so our customers never have to wait
- Obtaining relevant certification (paid for by i3D.net)
- 2-5 years of relevant work experience
- Intermediate knowledge of operating systems, such as Linux (Ubuntu/CentOS) and Windows Server
- Basic knowledge of network technologies to troubleshoot and resolve incidents
- Basic experience with server hardware
- Analytical skills to resolve incidents quickly and accurately or to suggest and implement improvements
- Proven communication skills with a team-oriented, proactive attitude
- Well-versed in Dutch and English
- A challenging and dynamic environment in an international company
- All the hardware and software you need to perform, including a laptop
- A modern office in a prime location with open workplaces
- Free access to Ubisoft games through Ubisoft Connect
- Free use of the in-house gym