
Senior Specialist Account Operations
- Amsterdam, Noord-Holland
- Vast
- Voltijds
Accept ClosePress Tab to Move to Skip to Content LinkSearch by KeywordSearch by LocationSearch by KeywordSearch by LocationLoading...Team:LocationType:Grade:Create Alert×Select how often (in days) to receive an alert:StartPlease wait...Senior Specialist Account OperationsPurpose & Overall Relevance for the Organization:
- To support the Key Account business in order to achieve sales & profitability objectives
- To support the Senior Manager Account Operations in order to achieve departmental goals
- Creation and conversion of orderbook - communication of product availability and managing deliveries
- Communication with the Senior Key Account Managers in order to plan and develop the Key Account Management processes
- Reviewing customer requirements in consultation with the Senior Key Account Managers and working together to define the respective service level
- Customer relationship building in order to discuss current topics and gain greater insight into the organisations and business requirements of these customers
- Internal adidas collaboration (e.g. Supply Chain Mgmt/Distribution Centres) to improve current service levels
- Providing the Senior Manager Account Operations with support in projects and workshops with a view to achieving departmental goals
- Working as a key user and/or tester in system- and process-based IT projects, as well as updating and adapting the test scenarios
- Internal Direct Account Team: Sales, Marketing, Finance
- Internal (adidas): Supply Chain Management, Area Distribution Centres
- External (Foot Locker Europe): Operations, Planners & Buyers
- Strong conflict management capabilities and excellent communication skills
- Process-oriented mindset
- Highly customer-oriented and cost-oriented approach
- Excellent working knowledge of MS Office (Excel) & SAP
- Fluency in English (written and verbal
- 2 years' experience of providing customer support in the field of customer service, sales or logistics
- COURAGE: Speak up when you see an opportunity; step up when you see a need..
- OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
- INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
- TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
- INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
- RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.