Customer Engagement Manager - Netherlands

Tibber

  • Amsterdam, Noord-Holland
  • Vast
  • Voltijds
  • 1 maand geleden
Enable smart energy use, at scale.We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market.We’re looking for a Customer Engagement Manager - Netherlands to join us in making the energy transition happen – maybe that’s you?🚀🚀Job MissionAbout the Role:As Customer Engagement Manager (m/f/d) for the Netherlands, you’ll turn clicks into connections. Your mission? To create customer communication that drives activation, retention, and real excitement. You’ll be the creative force behind our newsletters and customer campaigns that make people care—and take action.You’ll join the NL country team, reporting to the Marketing Manager and you’ll have a dotted line to the global Head of CRM. You’ll also collaborate closely with our product, ecom, and marketing teams across Europe to bring Tibber’s voice, vision, and value to life.What You’ll Do:
  • Own and evolve our newsletters: Combine energy news, product updates, and relevant ecom highlights into one scroll-stopping experience.
  • Launch creative campaigns across email, in-app, and push—like energy deals, ecom promos, or big feature launches.
  • Personalize our customer communication: Use segmentation and Liquid logic to ensure the right message reaches the right person at the right time.
  • Localize automated journeys: Adapt key lifecycle flows to drive activations and reduce churn in your local market.
  • Test and iterate: Monitor performance, kill what doesn’t work, and scale what does.
  • Collaborate cross-functionally to keep our communications sharp, on-brand and effective.
  • Track results: Monitor engagement KPIs and translate insights into actionable improvements for content and strategy.
⚡⚡️Ideal Profile
  • Bachelor’s degree in Marketing, or a related field
  • 3+ years of experience in CRM, email marketing, or campaign management
  • Experience with customer engagement platforms like Braze, Customer.io, Klaviyo, or Mailchimp
  • Excellent writing skills with a talent for simplifying complex concepts
  • Curious, proactive, creative—and comfortable owning your projects
  • Native Dutch and fluent English is required.
Bonus: Experience in energy, tech, or fast-growing scale-ups — but mindset > CV.💆🏻‍♀️💆🏽‍♂️The Tibber MindsetTibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. We’re here to accelerate the energy transition – not in theory, but in everyday life.Being on a mission to change an industry, fundamentally also means being prepared for the unexpected. We do what others say can’t be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, Oslo, and Helsinki. We will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!Tibber is a different company in a very traditional industry. We are aiming to create the best digital tool so that you as a user can apply new technologies to reduce energy consumption and power costs.

Tibber