Greeter Amsterdam (Student job)

Hermes

  • Amsterdam, Noord-Holland
  • Vast
  • Voltijds
  • 7 dagen geleden
What will your mission be?The Greeter is the customer's first point of contact in the store and sets the tone for the customer's experience during their journey with us.
As a Greeter, your role is fundamental to start building a strong relationship with the customer by making sure each client is acknowledged properly and feel comfortable when entering our stores.What will your daily life look like?
  • Be the client's first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times
  • Greet and welcome clients as they enter and leave the store
  • Manage traffic inside & outside the store
  • Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
  • Know at any time what team members are available
  • Use the proper instore tools to respond to clients
  • Inform clients transparently and proactively (about traffic, animations in store, Le Monde d'Hermès, etc.)
  • Provide unparalleled hospitality by creating a welcoming environment from the front door to the sales floor
  • Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
  • Maintain the welcoming area in clean and tidy condition
What will you need to be successful?
  • Experience in a customer-facing retail environment preferably dealing with a diverse and demanding clientele
  • Strong interpersonal skills, natural sense of curiosity
  • Exquisite sense of hospitality
  • Open, friendly, communicative nature
  • Talent for organization and improvisation
  • Capacity to maintain an overview and to keep calm in hectic situations
  • Diplomacy and a solution-oriented approach
  • A real sense of empathy for different types of customers and situations
  • Motivation, strong work ethic and flexibility
  • Quick and straightforward communication with the team
  • Grooming in line with Hermès standards
  • Fluent Dutch and English
What can we offer you?
  • You will be part of a collective adventure, joining a dynamic team with great spirit and high standards
  • You will discover a growing house with a strong and family base and responsible values
  • You will have the chance to build your bespoke career path
  • You will have the opportunity to bring & develop your own local client network
"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."

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