Desktop Support Technician

• Provide technical support for IT operations in manufacturing and lift environments.
• Focus on desktop imaging using SCCM and Intune.
• Utilize ServiceNow for ticket management and ITSM processes.
• Support network and server infrastructure.

• Use SCCM and Intune for desktop imaging, deployment, and management.
• Ensure compliance with company standards and security protocols.
• Maintain updated image libraries for manufacturing and lift operations staff.
• Troubleshoot and resolve imaging and deployment issues promptly.

• Provide deskside and remote support for hardware, software, and connectivity issues.
• Manage ServiceNow tickets within SLA timelines.
• Collaborate with IT teams to resolve complex issues.
• Identify recurring issues and recommend long-term solutions.

• Address unique IT needs in manufacturing and lift operations settings.
• Support specialized hardware and software used in industrial environments.
• Collaborate with operations teams to minimize downtime and enhance system performance.

• Assist in managing LAN, wireless networks, and server infrastructure.
• Troubleshoot network and server outages, escalating as needed.
• Ensure proper setup and connectivity of devices.
• Collaborate on cybersecurity measures, including updates and patches.

• Maintain accurate asset records and service request documentation using ServiceNow.
• Create user guides and FAQs for self-service solutions.
• Generate reports on ticket resolutions, system performance, and project progress.

• Proficiency in SCCM and Intune for desktop imaging and deployment.
• Experience with ServiceNow for ticketing and ITSM processes.
• Understanding of network basics, including LAN/WAN troubleshooting.
• Familiarity with IT systems in manufacturing environments.

• 3+ years in a similar role, preferably in manufacturing or industrial settings.
• Experience supporting lift operations or industrial machinery is a plus.

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in physically demanding environments.
• Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL are a plus.

Darwin Rhodes