Customer Support Specialist

Smartvatten

  • Amsterdam, Noord-Holland
  • Tijdelijk
  • Voltijds
  • 2 maanden geleden
At Smartvatten, we work to save hundreds of millions of liters of water every year. To achieve that goal, we believe knowledge is key. That's why our products and services for the real estate sector and water utilities cover the entire water cycle. Every day, we work toward a future where clean water is valued, and its responsible use is an ongoing, worldwide effort. Our team is passionate about making every drop count!Founded in 2013, Smartvatten has grown from a small company providing energy certificates to the leading supplier of water efficiency technology and expertise in Northern Europe. We now have more than 140 employees in 5 countries and offices in Finland, Sweden, Norway, the Netherlands, and Germany, and provide our comprehensive water efficiency services and expertise worldwide.We are now looking for a full time Customer Support Specialist to join our team in Espoo, Finland or Amsterdam, Netherlands for 6 months, for a temporary replacement. In a fast-growing company, we might have similar job opportunities also in the future.We Offer:
  • A key position in a fast-growing, financially stable company
  • Excellent industry-specific references of leading property owners and property managers
  • Amazing colleagues to learn from and enjoy in an international environment
  • The tools required for your job are made fully accessible to you
To be considered for this role, here are the skills we are looking for:
  • Basic excel and Microsoft office knowledge and general understanding of IoT and CRM
  • Fluent in German and professional working proficiency in English. Other languages, particularly Dutch, is a great advantage
  • Strong time management skills and ability to multi-task
  • Excellent verbal and written communication skills
  • Collaborative attitude with excellent problem-solving skills
  • Enthusiasm and adaptive to unexpected situations
Who will excel in this role?
  • People that are enthusiastic about their work
  • An analytical person willing to excel in solving issues
Take a peek to the Customer Support Specialist role:
  • Managing incoming customer calls and emails regarding billing and product issues, service questions and general client concerns
  • Managing service requests in case of meter reading problems
  • Maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Collaborating with customer success, deployment and invoicing teams
  • In this role, you will impact building a more sustainable future daily for you and our customers
Why Smartvatten?Positive Impact: Be part of an innovative company making a real impact on sustainability and water conservation. We are passionate about devoting our talent and efforts to drive for a more sustainable future.Innovative Environment: Work with talented, passionate professionals in a forward-thinking company that values creativity and progress. We understand the power of positive energy and praise our co-workers for a job well done.Diversity and Inclusion: Collaborate with a team that celebrates diverse ideas and perspectives. We value our differences, treat everyone fairly and encourage people to openly share their opinions.Professional Growth: Explore opportunities for personal and career development. We hire the best talent who share our continuous development mindset.Apply today, latest by 8th of August! We are looking forward to hear from you.If you have any questions, do not hesitate to contact our Head of Customer Support, Katri Lindström (after 4.8.2025) +358407770815Smartvatten: Where Strategy, Leadership, and Teamwork Create an Outstanding WorkplaceSmartvatten is not just any workplace; it's a thriving environment where strategy and leadership take center stage. Here, we value our people, promote diversity, equity, and inclusion, and strive to create a workplace culture that fosters collaboration among all departments.

Smartvatten