Job DescriptionRole: Technical Support- DutchLocation: Eemshaven or GeertruidenbergAbout us:Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.About the Position:who provides end user support on-site, maintains hardware and fixes technical problems, provides first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve.Responsibilities:Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functionsDiagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.Performance Monitoring: Monitor and address performance-related issues.User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support providerRequired skills:Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions.Dutch & English language proficiency.Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)Microsoft Product Knowledge: Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.Role Designation232ASRPREX Senior Process ExecutiveInterest GroupIBPMRoleTechnical SupportCompanyIBPM Netherlands
