Job Title Consumer Care Intern - Business Process and Digital Transformation ProjectJob DescriptionAbout SignifyThrough bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.More about the roleThis is an exciting job opportunity for you to light the way as a Consumer Care Inter - Business Process and Digital Transformation Project in Eindhoven with Signify. This role is positioned within the central Service Team of our Consumer Business, globally responsible for Consumer Services and Care.This role offers a unique opportunity to join the Global Transformation Program that strives to be more digital in various areas of services and care we offer to our customers and will have a direct impact on the efficiency and effectiveness of our operations, ensuring we deliver exceptional experiences to our customers. The responsibilities of this role are:Analyzing and improving our current processes to enhance consumer satisfactionApplying Lean methodology to develop and implement process improvements and deploy new processes and training materials across the organizationCollaborating closely with various departments, including Quality, Operations, and Training, to implement and deploy process improvements across the organizationMore about youWhile we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:Pursuing a degree in Business Administration, Quality Management, or a related fieldEnglish fluencyFamiliarity with Lean methodology and process improvement techniquesExcellent communication and interpersonal skillsStrong analytical, problem-solving and organizational skillsAble to work collaboratively in an international team environmentEverything we’ll do for youYou can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.Together we can optimize your learning curve and teach you the basics of Customer Service in a multinational environment, so you’ll be ready to start any Customer Service job after graduation.Come join us, and together we can light the way.
