Dynamics CRM Manager

Nigel Frank International

  • Nederland
  • € 5.500-7.000 per maand
  • Vast
  • Voltijds
  • 1 maand geleden
CRM ManagerJob Description:We are seeking a highly motivated and proficient CRM Manager to join our team. The ideal candidate will possess excellent communication skills, a structured work ethic, and a strong understanding of CRM platforms and business applications. As a CRM Manager, you will be responsible for optimising the Customer Experience through the effective utilization of a CRM tool, providing training to users, and overseeing the entire CRM application lifecycle.Responsibilities:*Establish, refine, and oversee the Customer Experience using a CRM tool.
*Provide training to all users of the CRM tool.
*Manage functional management, key users, and provide support and advice to process owners.
*Offer guidance on sales and service process enhancements.
*Develop the product road-map for the solution, including planning and sprint releases.
*Translate defined objectives from relevant plans into functional dashboards.
*Coordinate the support chain within the client handling incidents, problems, and service requests, as well as coordinating suppliers and development activities.
*Oversee the MS Dynamics CRM application in collaboration with external consultants.
*Maintain up-to-date documentation on solution design and ensure compliance with licenses, security, and authorisations.
*Possess strong communication skills and attention to detail.Education and Experience:*Bachelor's degree in IT or related field.
*Minimum of 3 years of experience in CRM platform or business application management.
*Strong analytical and problem-solving abilities.
*Familiarity with agile methodologies.
*Technical expertise in digital technology, including interface services and web services.Benefits:*Competitive employment package €5,500 - €7,000
*International work environment fostering an informal and collaborative atmosphere.
*Opportunities for autonomy and diverse tasks.
*Company Car, Phone, Laptop.
*Pension & Healthcare.
*Access to various training programs.
*Emphasis on both physical and mental well-being.

Nigel Frank International