Customer Relations Representative - Spanish speaking
- Amersfoort, Utrecht
- Vast
- Voltijds
- Handle questions from internal and external customers on the phone and via email during office hours
- Process returns and invoice corrections in our SAP system
- Prepare agreements for evaluation, loan, rental and purchases
- Interpret and assign customer requests to the appropriate departments and teams
- Investigate and resolve customer disputes and consequently communicate with internal departments to find solutions and preventative actions
- Participate in team meetings and project team activities to set priorities, discuss process improvements and solve issues together
- 1-3 years of relevant experience in customer service, hospitality or a similar position
- Good knowledge of MS Office and Windows-based computer applications
- Experience with SAP is preferred
- Fluent oral and written communication skills in Spanish and English
- Fluency in French is an advantage
- Excellent organizational skills, able to work in a structured manner and adhere to deadlines
- An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
- 27 paid vacation days (based on fulltime contract) with option to purchase five additional days
- This is mainly an on-site role with hybrid options
- Commuting allowance of €0,23/km or an NS Business card subscription
- A wide variety of internal trainings and development possibilities and a tuition program for external trainings
- The opportunity to pro-actively work on your vitality and fitness
- State-of-the-art facilities, including green areas, in-house restaurant and gym
- Additional benefits, such as:
- Attractive pension scheme (your contribution at 4%, ours at 12%)
- €50 net monthly health insurance contribution
- Two (paid) days per year dedicated to volunteering activities
- Several fun company events and meaningful initiatives organized throughout the year