Customer Service Officer Customs
CMA CGM
- Rhoon, Zuid-Holland
- Vast
- Voltijds
- Ensure compliance with customs regulations, tariffs, and documentation requirements.
- Serve as the primary point of contact for customers regarding customs-related inquiries.
- Prepare and review customs documentation, ensuring accuracy and completeness.
- Stay abreast of changes in customs regulations and ensure adherence to legal requirements.
- Identify opportunities to streamline and optimize customs clearance processes.
- Implement efficient workflows to expedite customs procedures while maintaining accuracy.
- Collaborate with logistics, operations, and sales teams to ensure a cohesive and coordinated approach to customs clearance.
- Provide support and guidance to internal stakeholders on customs-related matters.
- Collaborate with customs authorities to address and resolve any clearance-related issues.
- Proactively communicate with clients to address queries and provide updates on customs status.
- Maintain organized and up-to-date records of customs-related documentation.
- Fluency in Dutch and English language, both written and spoken.
- Relevant certifications or training in customs regulations and compliance.
- In-depth knowledge of customs regulations and procedures, particularly in the relevant geographical areas.
- Experience with customs clearance processes for import and export shipments.
- Excellent analytical skills to interpret and apply complex customs regulations.
- Effective communication skills to interact with customers, customs authorities, and internal teams.
- Collaboration and teamwork skills to work effectively with cross-functional teams.
- Solid pension with contributions fully covered by CMA CGM
- Annual performance bonus subject to personal and company performance
- Collective health insurance with discount on additional packages
- Opportunity to participate in volunteer initiatives
- Access to 3000+ learning resources and courses
- Birthday bonus