Job Description:Join our team and make an impact by solving complex technical challenges for customers worldwide!Are you a problem solver with a strong technical mindset? Do you thrive on tackling complex customer requests and providing high-quality support? We are looking for a Support Engineer to join our team and deliver exceptional service to our global customer base.What you’ll doAs a Support Engineer, you will:Act as the first point of contact for customer technical support requestsGuide customers through troubleshooting processes, coordinating internal resources when neededProvide prompt, effective, and accurate resolutions to technical issuesTroubleshoot system faults (remotely or on-site) down to component level and collaborate with Engineering teams for corrective actionsBuild and maintain strong relationships with customers to ensure long-term satisfactionParticipate in the 24/7 customer support rotation with your teamPrepare customer offers and proposals for spare parts, services, and trainingArrange shipment of spare parts and coordinate with other departmentsWhat you bringBachelor’s Degree in Engineering, Science, or equivalent field experience2–4 years of relevant industry experienceTechnical background spanning mechanical, electrical, and control software systems(Preferred) Experience with high-tech motion control systems and control system software/PLCExcellent communication skills in English, both written and verbalAbility to interpret schematics, manuals, and proceduresStrong customer orientation and ability to build trustful relationshipsResilience when handling unexpected situations, conflicts, or difficult stakeholdersA true team player who can also work independently and drive tasks to completionWillingness to travel internationally on an ad-hoc basisValid driver’s licenseWhy join us?Be part of a collaborative, international team passionate about technology and customer successOpportunity to work with cutting-edge systems and applicationsGlobal exposure with travel opportunitiesA culture built on integrity, teamwork, and continuous improvement
