Services Order & Planner Team Manager

Schneider Electric

  • Nederland
  • Vast
  • Voltijds
  • 17 dagen geleden
Job Description:Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On. Our mission is to be your digital partner for Sustainability and Efficiency. We drive digital transformation by integrating world-leading process and energy technologies, endpoint to cloud connecting products, controls, software, and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries. We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.Great people make Schneider Electric a great company.Main Mission:In this role you will be responsible for the team Order and Planning department. Besides this you will have the responsibility for forecasting and realizing of the sales and Gross Margin. Ensuring that Orders & Contracts are well created and booked according to the Customer’s Purchase Orders ensuring all relevant detailed information are correctly recorded in the IT system. Also responsible for scheduling the execution of Service Operations at the customer site ensuring spare-parts, tools, instructions, workforce, travel optimization, qualified Services Representatives, to allow the service execution team to properly implement the service delivery and the Customer expectations.As a manager, he/she has to ensure the well being of the team, competencies availability and renewal inside his/her team, work capacity, as well as people development.What will you do?Services Order Management:Ensure the Installed Products are eligible for services and correctEnsure Bill to Accounts and Installed at accounts are correct and active with payment condition (monthly , quarterly)Ensure PO validation process is followedEnsure the Service Orders and Service Contracts in ERP system including information are transferred to BFSEnsure Set appropriate billing plan in the ERP to ensure proper invoice generationEnsure the proper orders management and coordination with planners, supply-chain, sales and customers to succeed on-time service performance and in the expected quality levelEnsure invoicing and payment in close collaboration with Project Managers, Logistics and Global functionsEnsure that the right Gross Margin is captured in ERPEnsure collaboration cavite (recurring contract)Planning management:
  • Ensure all WO are scheduled and enriched in BFS with all relevant info (requested dated, IB and quality checking as well, Customer details, scope of work, safety requirements, etc…)
  • Ensure the proper WO prioritization based on SLA, VIP Customer, Contracts, spare-parts and subcontractors' availability
  • Ensure the right WO preparation and prioritization including balancing and smoothing workload
  • Ensure the proper backlog management and schedule all possible WO in the next 3 months
  • Ensure the good level of productivity (UR, travel time, time deviation, WO overdue, WO scheduled) including the customer experience (Get failure support)
Management:
  • Put in place relevant Management System to ensure perfect collaboration, and team collective dynamic
  • Track and implement ambitious People engagement action plan to ensure highest employee satisfaction
  • Ensure competency availability in long term within the team and anticipate competency evolution leveraging tools and processes dedicated to it
  • Manage Headcount through dynamic sourcing and attrition plan to ensure appropriate work capability within the team.
  • Participate in the Short Interval Management leading actions under OM and Planners perimeter
What skills and capabilities will make you successful?
  • Good interpersonal communication and relationship with others
  • Understanding of impact of Services Representative utilization rate and work order management on Profit & Loss
  • Proactive communication with Customers to ensure satisfaction
  • Requisite Technical knowledge on Schneider products.
  • Capability and ability to escalate issues through the SIM cycles
What's in it for you?
  • Endless development opportunities through the online learning offer of 10,000+ e-learnings across various domains;
  • An organization that is committed to ensuring that its employees are seen as the 'best recognized professionals' in our industry;
  • Attention to Wellbeing through training and a Wellbeing Week;
  • The ability to ensure a good work-life balance (watch our global family leave Youtube video for more information);
  • Diversity is of paramount importance to us. As an organization, we are therefore honored to have been included in the list of 'Bloomberg Gender-Equality' in 2018 and also to have achieved first place within the industrial sector of 'Equileap Top 200 Gender Equality'.
Perfomance measurement (KPI's)?
  • Order Booking time & Accuracy (IB attached, quoted time,…)
  • Invoicing triggered
  • GM monitoring for order managed
  • ENPS
  • Customer Satisfaction NSS “get failure support”
  • Servies representative Utilization Rate yearly ambition
  • % Work Order Scheduled
  • Work Order overdue
  • Planner and Services Representative Time Deviations
  • Preventive Maintenance WO scheduled rate
  • Travel time
What qualifications will make you successful for this role?
  • Associate Degree
  • Managerial experience
  • Services Experience
  • Fluent English language
Let us learn about you! Apply today.You must submit an online application to be considered for any position with us. This position will be posted until filled.Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric – apply today!€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust CharterSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Schneider Electric