Customer Support Specialist - Dutch speaker

Ageras

  • Amsterdam, Noord-Holland
  • Contract
  • Voltijds
  • 30 dagen geleden
At Ageras, we are redefining how entrepreneurs—freelancers, self-employed professionals, and SMEs—manage their banking and administrative tasks. Through seamless tools and innovative accounting & banking solutions, we help them focus on what matters most: growing their businesses.Our vision is to become the best friend of every small entrepreneur across Europe. 💚Over the years, Ageras has grown through the merging of top European FinTechs like Shine (🇫🇷), Kontist (🇩🇪), Tellow (🇳🇱), and more. Today, we’re a team of nearly 500 people working together from Paris, Amsterdam, Copenhagen, and Berlin.👀 Customer Support at AgerasOur Support team is the front line of the Ageras experience, making sure our users receive fast, empathetic, and insightful help whenever they need it. We’re a tight-knit and supportive crew working out of our Amsterdam office - collaborating daily and supporting each other to ensure we deliver exceptional value to our customers.We’re now looking for a Customer Support Specialist in Amsterdam to join us full-time and to take on a vital role in supporting our Dutch customers, especially on the accounting questions.📋 Your Role as a Customer Support SpecialistYou’ll be the trusted point of contact for entrepreneurs, freelancers, and bookkeepers who use our platform, ensuring their experience with Ageras is smooth, productive, and even delightful. From resolving questions to guiding users through onboarding and supporting their bookkeeping needs - you’ll play a major part in building lasting relationships and operational excellence.You will be responsible for:
  • Providing support via email, chat, and phone to entrepreneurs, bookkeepers, and small businesses - always with a personal, thoughtful touch even during busy times.
  • Assisting with income tax preparation and banking/accounting queries.
  • Supporting customer onboarding and helping users update financial information and navigate bookkeeping tasks.
  • Turning negative customer experiences into positive outcomes through proactive outreach and smart problem-solving.
  • Writing Help Center content and contributing to an ever-improving knowledge base.
  • Managing and replying to customer reviews across platforms and gathering insights to improve the product.
  • Prioritize incoming requests, optimize communication channels, and ensure smooth coordination with internal teams to enhance service efficiency
  • Investigate banking and accounting cases, identify solutions, escalate technical issues or bug reports, and ensure clear and accurate guidance for customers
📍 Job located in Amsterdam, with possibility of two remote working days per week🔎 About YouYou’re someone who enjoys solving problems, helping others succeed, and growing your own expertise along the way. You have a genuine passion for customer care, a knack for organization, and thrive in dynamic environments.
  • You have 2+ years in a customer-facing role (support, sales, etc.), ideally in a SaaS or tech-driven environment., and having an experience or knowledge in bookkeeping is a plus.
  • You are a native Dutch speaker and communicate clearly and confidently in English.
  • You are genuinely customer-focused — empathetic, solution-oriented, and service-driven.
  • You are a true team player who collaborates easily and values feedback.
  • You are comfortable with tools like Slack, Notion, and Intercom — and curious to explore new ones.
  • You are reliable, organized, and stay composed under pressure.
  • You are proactive, eager to learn and grow — and you enjoy improving processes and turning customer feedback into action.
Equal Opportunity EmployerWe follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.🚀 What You’ll Achieve
  • In 3 months:
You’ll be confidently handling chat and phone support and navigating internal systems with minimal assistance.
  • In 6 months:
You’ll manage both chat and phone support independently and offer guidance on bookkeeping basics.
  • In 1 year:
You’ll onboard new "Complete" users and provide advanced assistance to our most loyal customers.🚀 What’s In It For You?
  • You’ll join a close-knit, collaborative team, gain hands-on bookkeeping experience, and sharpen your customer-facing skills — even with the tricky ones. You’ll work directly with customers, have a real impact, and grow your support and ops skills in a fast-paced environment.
  • Remote Work Culture: Work from our Amsterdam office, with the possibility of remote working days, plus 20 days a year to work from a wide range of countries around the world.
  • Scale-Up Impact: Work in a high-growth environment backed by 500 passionate people across Europe and multiple acquisitions under our belt. Your work will have direct, measurable impact on our growth journey.
  • Events and Travels : Regular team events, international trips, and cross-European networking opportunities ✨
💚 Our recruitment process1️⃣ A 30-minute intro call with a Talent Acquisition Specialist (in English)2️⃣ A 45-minute interview with your future manager, Maron, to dive deeper into your experience.3️⃣ A 45-minute business case to showcase your skills and approach.4️⃣ A final 30-minute team meeting and soft skills interview to explore your fit within the team.

Ageras