Service Operations Engineer

Irdeto

  • Hoofddorp, Noord-Holland
  • Vast
  • Voltijds
  • 17 dagen geleden
Who we are:Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto's services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and smart mobility.With teams around the world, Irdeto's greatest asset is its people and diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and support Irdeto's success. Irdeto is the preferred security partner to empower a secure world where people can connect with confidence.In this role, you will join a multinational service operations team, who are responsible for proactively monitoring and resolving infrastructure and application incidents affecting Irdeto systems globally, whilst ensuring maximum availability and performance.You will be a key contributor in coordinating communications to our Global customer base and Irdeto's internal teams.You will be a part of key stakeholders in root cause analysis of recurring incidents and raising escalations to backline teams as necessary.If you are interested in the world of cybersecurity, cloud computing, and IT service management, this is a great opportunity. You will be at the forefront of managing the service operations for our leading security products, dealing with customers all around the world in a team of expert cloud engineers. You will also have wide access to online learning platforms to develop new (technical) skills and improve existing ones.KEY Responsibilities
  • As a SOC Engineer, you provide support for our internal & external customers via email, tickets, phone, and messaging.
  • Responsible for troubleshooting incidents to quickly resolve the issues per documented run-books and procedures.
  • Effectively respond to monitoring alerts, incident tickets, information requests within predefined SLA's.
  • Handling communication and notifications on major issues to all stakeholders.
  • Work on continuous improvement, development, and maintenance of procedures and their documentation.
  • Work with core monitoring tools such as Grafana, Splunk, AWS (Amazon Web Services) CloudWatch and On-Call Alert Management software.
  • Perform environment troubleshooting to quickly resolve the issues.
  • Provide maintenance and support for SOC tool suite
  • This position will require 24*7 shift work based on a predefined monthly schedule
Experience needed
  • You have (recently) completed a Bachelor's or master's degree in Computer Science or a related technical discipline, or have some work experience in cloud
  • Great communication and interpersonal skills
  • Customer focused
  • A true team player
  • Willing to continuously improve your skills and gain the necessary expertise
  • You have an intermediate understanding of AWS Cloud, Windows and Linux environments.
  • You have an intermediate understanding of Monitoring, Alerting, and incident management software (grafana, Splunk, Datadog, etc)
  • Scripting experience in one of these languages is advantageous: PowerShell, bash, python.
  • Prior working knowledge of cloud technologies (AWS) is advantageous.
  • Fluent written and verbal English communication skills.
What you can expect from us:We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer:
  • A multicultural and international environment where diversity is celebrated
  • Professional education opportunities and training programs
  • Innovation sabbaticals
  • Volunteer Day
  • State-of-the-art office spaces
  • Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.)
Equal Opportunity at IrdetoIrdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request.If you're excited about this role but don't meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger.Welcome to Irdeto!

Irdeto