Client Advisor [Fendi Amsterdam - PC Hooftstraat] - Temporary contract

Fendi

  • Amsterdam, Noord-Holland
  • Tijdelijk
  • Voltijds
  • 2 dagen geleden
Job responsibilitiesMission statementWe are looking for a Senior or Client Advisor for Fendi Amsterdam in our PC Hooftstraat boutique. This is a temporary position.As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.Main ResponsibilitiesSales Performance
  • Engage in upselling, cross selling and multiple selling for all product categories
  • Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager; * Provide customer feedback on products, especially newly launched products
Client Management
  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided.
  • Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set.
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
  • Perform store duties as assigned by team leaders and management
  • Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
Stock Management
  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
  • Support during Store stock take and cycle-counts
Store Maintenance
  • Maintain proper visual merchandising according to company guidelines
  • Maintain a safe and clean store environment and implement daily housekeeping duties.
You may also be required to carry out any other duties within your capacity, which the Company may reasonably requireProfile
  • Minimum 5 years’ experience in Retail Furniture industry with at least 2 in Luxury Sale,
  • Bachelor’s Degree or equivalent is preferred,
  • Manages his/ her image standards on a high level,
  • Strong selling and communication skills are necessary,
  • Excellent relationships skills, self-reliant, friendly and patient,
  • Organization, professionalism, self-confidence,
  • Strong customer service skills,
  • Computer skills and Retail management system knowledge,
  • Goal oriented approach, multitasking,
  • Strong knowledge and/or interest for fashion/luxury industry,
  • Fluent in Dutch and in English knowledge of third language is a plus.

Fendi