Please note: This is a 7-month Fixed-Term EngagementAbout ZenchefAt Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes table management, and fosters lasting connections. With a suite of features enhancing the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people together at the table.At Zenchef, our core values-Craft, Thrive, and Heart-guide everything we do. We are dedicated craftspeople who blend ownership with hospitality, prioritize quality, and embrace continuous growth. Leadership, a focus on long-term success, and a commitment to development shape our decisions, creating an environment where everyone can thrive. Rooted in trust and compassion, we celebrate unity and cherish the moments we share together.👋🏻 Your purpose:Zenchef is on an exciting growth journey. As we align our technologies and customer bases, we are looking for a proactive and customer-driven Customer Success Manager to lead customer engagement during this one-time platform shift. You will play a central role in ensuring a smooth migration experience, uncovering upsell opportunities, and driving product adoption post-migration.🫱🏼🫲 Your team:You will join our Customer Experience team, a passionate group committed to providing the best service to our customers. Reporting to the Head of Customer Success, you will work closely with various departments and oversee the Enablement function, from our Amsterdam office.🧑🏼🍳 What you will do:Proactively reach out to eligble customers to engage them in the migration processClearly explain the value of the Zenchef platform and what to expect during the migrationAlign timing, collect key onboarding information, and ensure customer readinessBe the customer's main point of contact during the migration journeyEnsure all necessary steps (technical and operational) are completed in a timely mannerCollaborate closely with onboarding and support teams to ensure a seamless experienceProvide regular and transparent updates to customers throughout the onboarding journeyAnswer questions related to migration, configuration, training, or account accessMaintain strong relationships and build trust, even in high-volume or change-sensitive momentsFollow up after onboarding to ensure smooth adoption of core Zenchef featuresIdentify and suggest upsell opportunities based on customer goals and usageCollect feedback, surface product insights, and support continuous improvement🍽️ What you will bring to the table:2-4 years of experience in Customer Success, Onboarding, or Account Management in a SaaS or tech-driven environmentExcellent communication and relationship-building skillsExperience working with B2B clients, ideally in hospitality, retail, or POS/booking systemsProven ability to manage change-sensitive customer relationshipsHighly organized, proactive, and confident juggling multiple customer journeys at onceComfort working cross-functionally with support, product, and operations teamsFluent in English and Dutch🤩 What we offerA bright office in Amsterdam's Jordaan district, with a sun-drenched roof terrace and our own bar & restaurantA hybrid work environmentA work from abroad policyDaily restaurant-worthy lunches from our in house chefRegular breakfast in the officeMonthly well-being budgetPension Plan30 vacation daysA Swapfiets to bike around Amsterdam or commuting allowance
