Project Manager – Payments & Trust (Global Digital & Assisted Channels)

ING

  • Amsterdam, Noord-Holland
  • Vast
  • Voltijds
  • 6 dagen geleden
Are you passionate about driving impact through digital innovation? Do you thrive in complex environments and know how to turn strategy into execution?We’re looking for a Project Manager to join our Payments & Trust product within Global Digital & Assisted Channels Tribe.About Payments & TrustPayments & Trust is a high-impact product area serving millions of mobile banking customers across multiple ING countries. It consists of three domains:
  • Enrolment & Access, including fraud prevention
  • Payments
  • Digital Wallets
The product is part of the global digital tribe, which is responsible for various aspects of the ING mobile banking app. Our squads develop and maintain mobile front- and backend applications, continuously aiming to exceed expectations of our app users across the countries we service.Together, we manage and deliver globally scalable features such as mobile app enrolment, Check het Gesprek, Apple & Google Pay, the upcoming WERO initiative, card management, Money Transfer, and more. Our product includes 7 teams responsible for native mobile front-end development and, in some cases, backend(-for-frontend) APIs.What will you doAs Project Manager, you will be responsible for leading strategic, cross-team and cross-tribe initiatives, all related to Payments & Trust. You will drive projects from discovery to implementation, ensuring alignment, clarity, and delivery.Key responsibilities include:
  • Explore and assess potential opportunities before formal project initiation, including gathering consumer input and evaluating strategic relevance
  • Lead the discovery phase of initiatives to define problem spaces, validate needs, and shape direction
  • Set up and coordinate large-scale strategic projects (e.g. App2App, Money Transfer Wizard migration, Dream Payments, Payment Activity Center)
  • Define scope, governance, and roadmap (including milestones)
  • Identify and manage dependencies across teams and tribes
  • Engage and align stakeholders across business and IT
  • Escalate impediments and support decision-making
  • Ensure timely delivery and measurable outcomes
  • Lead smaller product-related initiatives and events (e.g. Product Day offsites, productization plans, contributions to tribe initiatives such as start screen and subscription manager, OHI improvements)
You will be embedded in the Payments & Trust product and work closely with the Product Lead to align on (strategic) priorities, project progress, and which initiatives to take on. You’ll collaborate intensively with the Customer Journey Experts and teams within the product that are directly linked to these initiatives.In addition, you’ll work with a wide range of stakeholders across ING, both within and outside the tribe, business and IT. This includes other tribes such as Payments, Fraud, R&BT, and Risk, in all OneApp countries (Netherlands, Belgium, Romania, Germany, Italy, Australia, etc.).What will you bring
  • 5+ years of experience in project management and/or change management
  • Proven track record in delivering customer-facing (digital) products, ideally in mobile app environments
  • Strong ability to connect vision, people, and execution with enthusiasm
  • Experience working in complex, international environments
  • Solid understanding of business-to-IT delivery; experienced to work closely with developers and technical teams
  • Knowledge of digital channels, payments, and/or fraud prevention is a strong plus
  • Proactive, self-driven, and decisive
  • Flexible and adaptable to shifting priorities and product needs
  • Fluent in English (written and verbal)
Rewards and benefitsWe want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions atThe benefits of working with us at ING include:
  • A salary tailored to your qualities and experience
  • 24-27 vacation days depending on contract
  • Pension scheme
  • 13th month salary
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • 8% Holiday payment
  • Hybrid working to blend home working for focus and office working for collaboration and co-creation
  • Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
​About usWith 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.Interested?You can apply online for this position by clicking on ‘Apply/Solliciteren’ and submit your resume and letter of motivation.

ING