Senior Director, Professional Services - TMS
Manhattan Associates
- Utrecht
- Vast
- Voltijds
- The Senior Director has responsibility for the overall success of all EMEA TMS implementations. Project responsibilities include establishing and managing the executive message to customers and auditing key project factors like budget, scope, resources, and timeline.
- Serves as escalation point for issue resolution.
- Attending Steering Committee Meetings as Project Director.
- Act as Project Engagement Lead.
- Act as a strategic partner and trusted advisor of customers.
- Oversee existing customer base – monitor upgrade review.
- Provides industry expertise in relation to client’s business.
- Develops scheduling commitments to internal and external customers and is responsible for achieving those commitments.
- Maintain billable percentage of 20%.
- Act as Comp Planning Manager for EMEA Services
- Oversee MPower and team completion of Goals, MPOWER Connections and Year End Reviews.
- Complete Skip Level Reviews
- Provide inspirational leadership and coaching to reports. Play an active role in each team members MPOWER process, manage performance, discipline, and training.
- EU Liaison Lead.
- MAI liaison & executive engagement lead.
- Cloud Team Liaison.
- Annual Budgeting.
- CSO Liaison.
- Sales/PSO Lead Liaison.
- Establish and develop positive collaboration between Services and Sales.
- Support with RFP’s, project requirements.
- Take the lead as Services Lead for Sales engagements.
- Encourage the support of sales initiatives from the Services team.
- Sales Negotiation.
- Ability to up-sell, build and manage existing customer relationships.
- Commercial Lead & Support.
- Partner Liaison.
- Provide oversight to the UK Services team working on Growth and Emerging Markets projects. This could include: resource planning, project escalation and sales support.
- Bachelor’s degree or equivalent business experience.
- A subject matter expert within the software implementation field with proven consulting expertise. (TMS, Transport Management knowledge)
- Cloud/Saas implementation software subject matter expert.
- Proven end-to-end sales through to implementation experience.
- Resource planning and management experience with supply chain systems and software implementations.
- Average travel 50 - 75%.
- Excellent analytical, problem solving, and communication skills
- Strong engagement management and influencing skills.
- Solid up-selling skills.
- Engagement management and influencing skills (C-level executives)
- A high degree of emotional intelligence with external and internal interpersonal situations.
- Is able to read, analyze, and interpret the most complex documents.
- Is able to respond effectively to the most sensitive inquiries or complaints.
- Is able to write speeches and articles using original or innovative techniques or style.
- Is able to present and deliver a compelling and persuasive argument on controversial or complex topics to top management, public groups, and/or boards of directors.
- Is able to principles of logical or scientific thinking to a wide range of intellectual and practical problems.
- Is able to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases.
- Is able to deal with a variety of abstract and concrete variables.