Hospitality Ambassador Amsterdam
- Amsterdam, Noord-Holland
- Vast
- Voltijds
Your role is fundamental to start building a strong relationship with our clients by making sure everyone is acknowledged properly and feels comfortable when entering our store.What will your daily life look like?Greeting:
- Be the client's first impression of Hermès & convey warmth, courtesy, elegance and simplicity at all times
- Greet and welcome clients as they enter and leave the store
- Manage traffic inside & outside the store
- Proactively update clients in the outdoor queue when the store is at capacity and take responsibility to ensure the wait time is minimized to receive service
- Efficiently manage main floor traffic by greeting all clients, determining client needs
- Know at any time what team members are available
- Use relevant instore tools to respond to clients
- Inform clients proactively about traffic, animations in store, Le Monde d'Hermès, etc.
- Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
- Maintain the welcoming area in clean and tidy condition
- Liaise with the Operations Teams to ensure online, after sales and reservation services are delivered promptly
- Provide unparalleled hospitality by creating a welcoming environment on the sales floor
- For clients waiting for a Sales Associate in store
- offer drinks and refreshments
- propose Monde d'Hermès / Coloring Tools / Digital Catalogue
- Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists, cleaning and catering, monitoring the supply of food & beverage.
- At least 3 years of relevant customer facing experience in luxury retail or another high-end service environment
- Experience in event hosting is a strong asset
- Capacity to work collaboratively and in fast-paced environment with continuously changing priorities
- Ability to provide information about the city, store services and other customer relevant services
- A natural passion for people & service
- Ability to adapt to different cultures & a real sense of empathy
- A team player attitude to reach a common goal & go the extra mile
- Strong communication skills, offering warmth and graciousness in all interactions
- Fluent Dutch and a very good command of English
- To be a quick learner with a strong sense of curiosity
- You will be part of a collective adventure, joining a dynamic team with great spirit and high standards
- You will discover a growing house with a strong and family base and responsible values
- You will have the chance to build your bespoke career path