Technical Account Manager-Offshore & drilling

Helin

  • Nederland
  • Vast
  • Voltijds
  • 8 dagen geleden
Why this Role MattersYou'll be instrumental in revolutionizing offshore safety by ensuring successful adoption of our groundbreaking AI-driven Red Zone Monitoring solution. Your expertise and dedication will directly enhance safety outcomes, safeguard lives, and optimize operations for our global drilling clients.As Technical Account Manager-Offshore & drilling, you are the trusted advisor to our offshore drilling customers. You will be part of our ‘Customer Success team’ and work closely with sales, project, and support to service our customers. You deeply understand drilling operations—from rig floor dynamics to HSE imperatives—and you use that knowledge to guide our customers in fully integrating the Red Zone Monitoring solution into their workflows.You will work closely with operators, drilling contractors, and offshore crews—both remotely and on location—to ensure that the solution delivers measurable safety, efficiency, and operational value.What You'll Achieve
  • Own the post-sales relationship with key offshore drilling clients using Red Zone Monitoring.
  • Guide customers through onboarding, adoption, and continuous improvement.
  • Deliver hands-on training, support, and on-site coaching to offshore crews and operational teams.
  • Bridge communication between customers and Helin’s product and engineering teams by translating feedback into product improvements.
  • Monitor usage, engagement, and success metrics, proactively addressing challenges.
  • Build trusted advisor relationships with drilling superintendents, HSE managers, and offshore decision-makers.
  • Ensure high customer satisfaction, retention, and reference ability.
  • Travel offshore and internationally to support deployments, training, and field audits (certification or willingness to obtain offshore certifications required).
What You Bring
  • In-depth knowledge of offshore rig operations, safety protocols, and digital monitoring systems.
  • Closely worked with offshore drilling experts such as Toolpusher, Drillers and OIM.
  • Excellent communication skills, capable of influencing from the rig floor to executive meetings.
  • Comfort with leveraging digital safety tools and dashboards to inform decision-making.
  • Readiness to travel internationally and offshore, approximately 8–12 visits per year, to ensure client success.
  • Offshore certifications (BOSIET, HUET) or a commitment to obtaining them promptly.
Bonus Superpowers
  • Background in customer success, consulting, or solutions engineering, enhancing your ability to drive client adoption.
  • Multilingual skills in Dutch, Portuguese, or Spanish to strengthen global relationships. English is our business language.
Your Growth Journey
  • Near term - master Helin's Red Zone Monitoring platform, establish relationships with key clients, and complete offshore certifications.
  • Long term - deliver measurable improvements in client safety metrics, influence product development, and expand your role as a trusted industry expert.
Additional Information
  • Location: Hybrid role with regular offshore and international travel.
  • Your journey: Introduction call → Peer Interview → Interview with COO + Case study → Offer
  • Timeline: Expect offer within 10 working days after final interview.
  • Next step: Apply today with your CV
Why Join Helin?
  • Lead innovation in digital safety, saving lives, and accelerating sustainability.
  • Join a collaborative, diverse, and growth-driven global team.
  • Enjoy flexible work, competitive compensation, and robust career progression.
  • Help shape the future of offshore drilling safety.
Ready to elevate offshore safety with Helin? Apply now!Acquisition in response to this vacancy is not appreciated.#LI-Hybrid

Helin