Account Manager - Upsell & Retention – Dutch & English

Blue Lynx

  • Den Haag, Zuid-Holland
  • Vast
  • Voltijds
  • 16 dagen geleden
  • Versneld solliciteren
Our international client, a leading and fast-growing organisation in KYC and KYB solutions, is looking for an Account Manager – Upsell & Retention to join their talented team in The Hague.Job Profile for Account Manager – Upsell & Retention
Responsibilities will include but not be limited to:
  • Retain and expand the company's customer base
  • Manage and expand the portfolio values of assigned customers, offering appropriate strategies to further develop and increase them
  • Maintain strong relationships with existing customers
  • Act as the primary point of contact for all upsell and retention-related matters
  • Ensure that customer satisfaction and retention are maximised by proactively anticipating customer needs and offering timely solutions
  • Identify upsell and cross-selling opportunities within existing customer portfolios, aiming to increase revenue and customer value
  • Develop and execute strategic account plans in collaboration with the sales and product teams, focusing on maximising customer success and company growth
  • Gather customer feedback and insights, sharing them with internal teams to drive continuous improvements to products and services
  • Monitor key performance indicators (KPIs) related to upselling and retention activities
  • Provide regular reports and analyses to the management teams
Candidate Profile for Account Manager – Upsell & Retention
  • Must be fluent in Dutch and English, both written and spoken
  • Bachelor’s degree or higher in a relevant field
  • Minimum 5 years of experience in account management, sales, project management, or marketing, preferably in the financial sector or with KYC solutions
  • Knowledge of and experience with IT will be considered an advantage
  • Excellent communication skills
  • Negotiation skills for (complex) situations, including pricing, terms, and other key aspects of agreements
  • Organisational skills and a structured work style
  • Strong customer orientation with proven ability to build and maintain successful relationships
  • Proactive and solution-oriented mentality, able to perform under pressure
  • An empathetic teamwork player who can work independently when needed
What Our Client Offers
  • Competitive salary
  • Attractive bonuses based on performance
  • Flexible working hours and the possibility of remote work
  • 24 vacation days
  • Company events and activities
  • Travel reimbursement
  • Opportunity to learn and develop
  • Unlimited pin-pong
  • Unlimited table football
  • Game nights including pizza and much more
Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.comPlease note:Candidates may be required to present references and diplomas, and may have a background check done as a part of the Blue Lynx recruitment procedure.

Blue Lynx