Customer/ Senior Customer Success Manager, Core Clouds
- Amsterdam, Noord-Holland
- Vast
- Voltijds
As a Customer Success Manager, you will be a named advisor to a portfolio of Signature Success customers in Belgium. You will build deep, trusted relationships with customer stakeholders and Salesforce account teams, maintaining a high level of awareness of customer priorities, business goals, and potential risks.You will proactively guide your customers to success by aligning their business goals with the Salesforce platform, offering strategic recommendations, coordinating Signature Success deliverables, and ensuring operational excellence during critical events. You will also lead communication during major incidents, providing timely updates and managing customer expectations.Your ImpactStrategic PartnershipAct as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforce’s capabilities.Build and sustain relationships with customer IT and business executives, becoming a true strategic partner.Customer EnablementGuide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue.Provide insight into new features and releases, helping customers navigate change and mitigate potential risks.Incident ManagementLead communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution.Renewal & GrowthClearly articulate and demonstrate the value of Signature Success to ensure ongoing investment and expansion.Minimum Requirements8+ years of experience in Cloud environments in roles such as Customer Success, SaaS platform management, Solution Architecture, or Technical ConsultingOutstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level.Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features.Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.Proven ability to build trust-based relationships and navigate complex, enterprise-level environmentsPreferred RequirementsExperience with the Salesforce Core platform is a plusSalesforce product certifications are a plusKnowledge of Salesforce products and features, capabilities, best use, and how to deploy.Experience working with Enterprise-level customers.Additional EU language would be beneficialUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.