System & Application Support Engineer
SWIFT
- Leiden, Zuid-Holland
- Vast
- Voltijds
- Be part of a Level 1 technical team managing the SWIFT services from the Control Room.
- Perform first line monitoring of applications and servers to detect and respond on incidents
- Collaborate with other Level 1 departments in the Control room and work with Level 2 expert and development teams to identify and correct problems
- Make use of Standard Operating Procedures and keep documentation up to date
- Implement changes on applications to enhance products or to mitigate problems
- Stay up to date on product updates and be ready to support the changed applications
- Take initiatives and work on improving our monitoring capabilities through automation.
- Experience in a similar position in a comparable operational and technical monitoring environment is an asset.
- Must be willing to work in a shift schedule which includes only weekends (30 %)
- Eager to learn with a keen interest in IT, pro-active, enthusiastic, analytical, communicative, take initiative, investigative mindset and team player.
- Good communication skills in verbal and written English
- Scripting
- Elasticsearch and/or Kibana
- Basic knowledge of Microsoft windows and Unix like OS (RHEL or UNIX)