Operations Agent - Export
- Hoofddorp, Noord-Holland
- Vast
- Voltijds
- Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
- Prepare profitable quotations accurately.
- Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner.
- Coordinate the day-to-day export of products, including reviewing orders and documents.
- Track and communicate all delays, damages, problems and work to resolve customer issues.
- Responsible for all aspects of air and/or road international operations such as customer service, data entry of shipments, operations and billing.
- Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
- Coordinate recovery/delivery schedules with various cartage agents and international partners.
- Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed.
- Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
- Ensure all shipments are properly billed within company guidelines and timelines.
- Process and comply with all requirements listed by regulatory agencies.
- Network with corresponding departments to ensure files are billed and posted prior to end of month.
- Continuous learning through required compliance training and certifications of software and/or regulations.
- Other duties and responsibilities will be assigned as business demands deem necessary.
- Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).
- Contribute actively to a healthy and secure work environment by reporting unsafe / unsecure / unhealthy conditions and possible improvements.
- High School Diploma or equivalent
- Ability to work both collaboratively and autonomously in the work setting
- A team player who works well with others, being respectful to our teammates is a Core Value!
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
- Resolves non-routine problems with specialized knowledge
- Applies fundamental concepts
- Exercises judgment within defined procedures and practices
- Utilizes established procedures but decides action within task
- Must be able to perform in a fast pace / high volume work environment
- Attention to detail
- Problem Solving
- Fluent oral and written English is a must
- Additional (major) European languages would be an asset
- Strong PC skills (Windows, Microsoft Office applications) preferred
- Cargo Wise Software experience a plus
- ITAR, Dangerous Goods or TSA work experience / regulations