IT Support Engineer
Westfalia Fruit
- Poeldijk, Zuid-Holland
- Vast
- Voltijds
- Diagnose and resolve complex technical issues affecting hardware, software, mobile devices, and peripherals.
- Maintain system performance and stability through preventive maintenance and troubleshooting.
- Manage the ticketing system, prioritizing and resolving incidents within SLAs.
- Provide training and guidance to users on IT systems, applications, and tools.
- Onboard and offboard staff members, managing access control within Active Directory.
- Maintain key IT infrastructure including servers, networks, and security.
- Ensure compliance with security policies and data protection regulations.
- Stay up-to-date on emerging technologies and best practices in IT support.
- Collaborate with internal teams to deliver efficient and responsive IT support.
- Contribute to continuous improvement processes and knowledge base development.
- A strong background in providing on-site IT support at a 2nd line level.
- Experience working within a standalone position.
- Demonstrate proficiency in Microsoft 365 and/or Azure environments, with relevant certifications such as Microsoft 365 Certified: Fundamentals or Azure Administrator Associate.
- Possess an advanced understanding of Windows Server and Workstation administration.
- Maintain a strong knowledge of Windows Active Directory and networking concepts, encompassing user management, security groups, DNS, and DHCP.
- Excel in both written and verbal communication, effectively interacting with both technical and non-technical audiences.
- Possess a proven ability to troubleshoot and diagnose complex technical issues, showcasing strong analytical and problem-solving skills.
- Demonstrate a passion for providing exceptional user support and service, prioritising user satisfaction.
- Fluent in both Dutch and English, any additional European languages would be an advantageous.
- Competitive salary
- 26 days paid vacation, plus national holidays
- Company pension scheme
- Company mobile phone and laptop