Quality Assurance Engineer
Agilent Technologies
- Middelburg, Zeeland
- Vast
- Voltijds
- Provide trusted quality insights to cross-functional internal and external customers.
- Support organizational compliance for our Quality Management System (process and training management, performance dashboard preparation, audit readiness and support, customer agreements) and assist with continuous improvements.
- Represent Quality Assurance on cross-functional teams for the Product Lifecycle and Design Traceability Matrix.
- Partner with Regulatory Affairs to understand and implement requirements such as Safety, Electromagnetic Compatibility (EMC), Restriction of Hazardous Substances (RoHS), REACH, Environmental Health and Safety (EHS), Safety Data Sheet (SDS), etc.
- Partner with Product Support to gather and analyze customer feedback to identify and implement corrective actions, corrections, and continuous improvement.
- Own and improve the division and local ISO 9001 Quality Management Systems including alignment to Agilent and group level QMS.
- Create and conduct quality training with proper effectiveness verification and traceability. Collaborating with cross-functional division and site leads to ensuring the organization is sufficiently trained.
- Lead Corrective and Preventative Action (CAPA) program at the division and site level.
- Prepare and communicate division and local quality performance dashboard including customer complaints (defects on arrival, warranty, product safety events, customer surveys, etc.), achievements and customer satisfiers, and proactive change notification.
- Lead external (registrar and customer) and internal audits as well as regular site-evaluation assessments. Track audit findings and collaborate with site management to develop corrective action plans and drive to closure.
- Upon request, manage customer quality and change control agreements, questionnaires, and Supplier Corrective Action Reports (SCAR). Lead customer communication to ensure quality and contractual compliance.
- University degree, or equivalent, in Chemistry, Life Sciences, Engineering, or related field.
- Minimum 8 years’ experience with Quality Assurance, ISO Compliance, and/or Quality Management Systems.
- Experience with ISO 9001:2015, or similar, required.
- Familiarity with the Corrective and Preventive Action process (CAPA) required.
- Analytical skills (Root Cause Analysis (RCA), Six Sigma, MSA, Failure Modes and Effects Analysis (FMEA)) knowledge preferred.
- Experience and practical application of Continuous Improvement tools and mindset preferred.
- Experience with Agile PLM a plus.
- Effective communication skills and ability to work independently and collaborate with cross-functional and global teams.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- A strong customer focus is essential.
- Experience and knowledge of chromatography is strongly preferred.
- Proficient in understanding, speaking, and writing English and Dutch.
- An opportunity for you to make a significant impact in a world-class company and develop your skills
- Career development opportunities in an international company
- Competitive compensation and benefits package
- Work-Life-Balance programs
- Permanent contract in a fast-growing global company
- Company pension scheme
- Private health care