Assistent Freight Forwarder Dedicated Accounts FF Sea M/F

Geodis

  • Rotterdam, Zuid-Holland Albrandswaard, Zuid-Holland
  • Vast
  • Voltijds
  • 2 maanden geleden
Position descriptionType of assignmentFull-time RegularFunctionOperational activities - Freight AdministrationJob titleAssistent Freight Forwarder Dedicated Accounts FF Sea M/FJob descriptionThe Assistant Freight Forwarder supports in the operational execution of import or export services for our freight forwarding customers. The Assistant Freight Forwarder supports in arranging shipments and sending freight as efficiently as possible while taking quality and lead time into account.Key Activities / Accountabilities;I. Operations
Result; Providing services to customers in accordance with SLA, SOP or other contractual obligations.
  • Perform tasks in accordance with departmental SOP's; such as booking shipments, print AWB's and calculate charges
  • Set-up of files based on pre-alerts and SOP's
  • Assisting with departmental administrative support tasks, such as checking invoices, assisting with month-end closings and post information in various GEODIS systems
II. Customer Service
Result; strengthen internal network with other sites. Actively working on a good relationship with external customers and suppliers.
  • Follows through on customer inquiries, requests and complaints;
  • Fosters productive relationships with both internal and external customers;
  • Checks whether the results meet expectations;
  • Consistently treats customers with courtesy and respect;
  • Understand customer business environment;
III. Reporting
Result; ensuring optimal operational progress and performance aligned with KPI's, SLA, SOP or any other contractual agreements with the customer.
  • Assist with month-end closings: check received invoices and billing conform company policy;
  • Assure timely billing conform company policy;
  • Check intercompany invoices and administrate them in the system: if not correct escalate to the department manager.
IV. Teamwork
Result; collaborate and interact at all levels and sites to establish and maintain a sustainable relationship with business partners to influence business results.
  • Act as a back-up for colleagues in case of illness, holidays or peaks in workload;
  • Alters normal procedures to fit a specific situation to get a job done and/or meet company goals
  • Works like a team - not individually or competitively - and to contribute actively to the overall team and branch results.
Applicant's profileTasks and responsibilities in the context of quality, safety and environmentThe employee is expected to conform to and act in accordance with our internal GEODIS guidelines such as our Business Excellence (BE) policy from our NECE Region and derived plans of and BE objectives for our country and/or your own location. In our Business Excellence Policy, we strive for continuous improvement of our results and the total satisfaction of our stakeholders, such as customers, employees, society, our shareholders and our partners.To this end, an active contribution from everyone is expected and employees must at all times adhere to our agreements laid down in our (QSE) management systems that incorporate the requirements of the applicable current requirements and standards as, for example, ISO 9001 (quality), ISO 14001 (environment), ISO 45001 (working conditions) ISO 22000 (food safety). Our STS QSE management system and the various guidelines can be found at a central location which is accessible to everyone and will be explained during the introduction.Profile of the position;Technical skills
  • Vocational education (MBO) in preferably freight forwarding
  • Awareness of customs, import & export processes and industry regulations.
  • Effective user of IT systems used in the freight forwarding industry (operational, invoicing and company tools)
  • Knowledge of customer's SOP's;
  • Fluent in local language and English.
Depending on site:
  • Certificate Air Cargo Employee (MLV);
  • Certificate of Good Conduct (VOG) which needs to be renewed every two years;
  • Certificate of No-Objection (VGB) which needs to be renewed every five years.
Depending on department:
  • Latest version of IATA DGR certification;
  • Latest version of Acceptance of General Cargo (Acceptatie Algemene Vracht) Awareness
  • Latest version of GDP Awareness;
  • Latest version of IATA Lithium certification.
Functional skills
  • Exhibits team spirit that leads to collaboration and contribution;
  • Self-motivated and work well without continual supervision;
  • Consistently strives to do better, to experience new challenges and opportunities;
  • Works easily with a variety of people.
Working time (%)100

Geodis