Senior Specialist Account Operations
- Amsterdam, Noord-Holland
- Vast
- Voltijds
- To support the Key Account business in order to achieve sales & profitability objectives
- To support the Senior Manager Account Operations in order to achieve departmental goals
- Creation and conversion of orderbook – communication of product availability and managing deliveries
- Communication with the Senior Key Account Managers in order to plan and develop the Key Account Management processes
- Reviewing customer requirements in consultation with the Senior Key Account Managers and working together to define the respective service level
- Customer relationship building in order to discuss current topics and gain greater insight into the organisations and business requirements of these customers
- Internal adidas collaboration (e.g. Supply Chain Mgmt/Distribution Centres) to improve current service levels
- Providing the Senior Manager Account Operations with support in projects and workshops with a view to achieving departmental goals
- Working as a key user and/or tester in system- and process-based IT projects, as well as updating and adapting the test scenarios
- Internal Direct Account Team: Sales, Marketing, Finance
- Internal (adidas): Supply Chain Management, Area Distribution Centres
- External (Foot Locker Europe): Operations, Planners & Buyers
- Strong conflict management capabilities and excellent communication skills
- Process-oriented mindset
- Highly customer-oriented and cost-oriented approach
- Excellent working knowledge of MS Office (Excel) & SAP
- Fluency in English (written and verbal
- 2 years’ experience of providing customer support in the field of customer service, sales or logistics