Account Manager

• Sell the client Value Proposition into relevant stakeholders to win and defend our Share of Category (SoC) - This will be both directly in face-face interactions and indirect through MS Teams and executing on Marketing initiatives
• Maintain and build great customer relationships across a multitude of small-medium sized customers and their decision makers/influencers (e.g. Diabetes nurses, Hospital Purchasers) and a range of HCPs across all relevant organisations
• Create and drive Account Plans forward to enable key customer strategies, including optimised product positioning as 1st line / preferred brand
• Deliver Account Plan objectives and identify short- and long-term growth opportunities in both the safety and conventional pen needle market
• Conduct regional account analysis to identify and share business opportunities
• Take responsibility for actions in our NL Go to Market Plan
• Identify new business (wins) and renewal business (defend) opportunities within the region including utilising available data (Power BI; etc.) to enable highly effective planning and targeting of business opportunities
• Co-ordinate and collaborate with the internal team (Key Account Manager; Marketing, Analytics) in an effort to address customer and market requirements through strategic business planning and sales execution
• Organise and manage customer meetings/training sessions when required
• Be the product subject matter specialist - bringing other functions and businesses in when needed

• Optimise access to our product (and other products where agreed) by anticipating and eliminating institutional and non-clinical barriers, and by seeking and converting opportunities that address both Health System and people living with diabetes needs while improving product positioning and uptake.
• Co-create with Marketing relevant educational material (and other marketing materials e.g. customer mailings, and change notifications)

• Have a comprehensive understanding and knowledge of the Company products, policies and objectives
• Represent client at events
• Develop, maintain and share understanding of regional and national healthcare trends in the diabetes space
• Perform required administrative tasks so that CRM is always up-to-date and all pricing requests and/or business cases are correctly implemented and executed until completion

• Highly experienced with the Dutch/NL healthcare system with an excellent understanding of maximizing our brands potential to be visible and prescribed
• Experience of commercial selling into the NL, ideally in the medical device space and/or appropriate clinical experience in the field of diabetes
• Professional experience in the NL Diabetes Healthcare system-reimbursement system-market access experience or related therapeutic area
• Existing relationships and/or easy access to the diabetes stakeholders (DN, purchasers, etc.)
• Ability to forward plan and prioritise
• Ability to work independently and demonstrates the ability to quickly assess and resolve issues, while translating complex information into simple language
• Problem-solving, self-starter with demonstrated ability to prioritise account management -
• Excellent communication and interpersonal skills
• Strong relationship building qualities (external & internal) and good networking capabilities
• Proven ability to perform under pressure and remain positive and motivated
• Strong ability to work in cross-functional & matrix teams, and to lead without authority
• Tenacity & Resilience - Result-oriented behaviour, meeting and exceeding expectations
• Proficiency in MS Office and CRM systems
• Existing network established within the region

Darwin Rhodes