Order to Cash Representative

• Process orders and invoices in ERP system & customer portals, ensure that daily operational business is managed correctly and effectively according to OTC rules and procedures. Monitor credit hold issues and resolve billing discrepancies. Communicate feasible fulfilment schedules. Confirm or cancel orders in case of product shortages.
• Take responsibility for accounts, support and inform customers in a timely, clear and concise manner, and act as the first point of contact for any account queries (pre-sales, order and post-sales related). Enter accruals in ERP system and order confirmations and cycle billing in customer portals.
• Pro-actively liaise with internal contacts/clients/logistical service providers to tailor services and deliverables in accordance with the business guidelines. Work with supply planning team to confirm product availability and actively engage with customers to shape orders in line with feasibility.
• Responsible for the Supply Chain team's master data maintenance in JDE (customer, item,price, order). Support with report generating and analysis for assigned market(s) / account(s).
• Initiate, support and execute Order-to-Cash-related improvement projects and support the other members of the Order-to-Cash team in their day-to-day operational issues / queries.
• Responsible for Customer Service customer satisfaction for assigned customers. Define and implement CAPA's to improve the Net Promoter Score (NPS). Solve customer complaints and follow-up on customer feedback. Actively engage with customers to capture market developments and customer needs.
• Every order-to-cash representative can be assigned a specific task related to their position for which he/she will be responsible.

• A Higher vocational /professional education (bachelor's degree).
• 2-4 years' experience in a OTC role, ideally in a B2B environment (distributors, wholesalers, retailers, e-tailers).
• Experience working in an international business environment (EMEA).
• An eye for details and is very thorough.
• Strong culture sensitive communication skills and a professional approach to customers.
• Knowledge of order fulfilment / administrative process.
• Ability to work in a high-pace, dynamic and changing environment.
• Good analytical skills.
• Good knowledge of Excel (Microsoft Office), as well as good knowledge of an ERP system (JD Edwards is a definite advantage).
• Experience/knowledge of export and incoterms and payment methods and documentary credits, such as letter of credit and cash against documents.
• Proficient English both written and spoken.

• An accurate individual with attention to details and affinity of working with numbers.
• A fast and eager learner.
• Proactive, with a hands-on attitude and Continues Improvement approach.
• Skilled in prioritization and time management.

• International, inclusive and flexible working environment.
• Opportunities to join trainings and courses for your personal and professional development.
• Competitive primary and secondary employment benefits package.
• 28 days holiday per year with the possibility to earn an additional 4 days.
• Healthy Living Program unlimited access 1:1 session with psychologists, uplifting group sessions, and empowering self-guided care via OpenUp.
• Possibility to work from abroad max. 12 weeks per year.
• Hybrid working by 50% of time at the home and 50% at the office and budget to help set up your home office space.

• A valid work permit in the Netherlands is required for this position.

Omron