Customer Operations Specialist | German & English
Undutchables
- Amsterdam, Noord-Holland
- € 2.700 per maand
- Vast
- Voltijds
Your goal is monitoring and optimizing the customer experience. You will:
- Respond to customer questions and needs ie. order POS Materials and track orders
- Deal quickly with complaints, in accordance with discount and remakes guidelines
- Share lessons learned for improvement
- Monitor outstanding and on-hold orders as well as change orders on request
- Ensure borrowed suits are returned properly
- Give discounts to partners and maintain an overview
- Schedule weekly individual meetings to review and follow up on operations with consultants
- Participate in projects to improve operational excellence and increase customer satisfaction
- Work with other departments to align different initiatives
- C2 level of German and English in both writing and speaking / speaking French or Dutch is seen as a huge advantage
- A bachelor's degree or equivalent experience
- Minimum 2 years experience in a customer service position
- Good command of Excel
- A flexible approach with a positive, can-do mindset
- Excellent organization skills with the ability to prioritize and work to strict deadlines
- Full time position
- A good salary package
- Work in an enthusiastic and energetic team in a inspiring work environment in Amsterdam within the fashion industry
AmsterdamShareVacancyApply1ApplyFirst name *Last name *Email address *Telephone *Your CV (Docx or PDF only) *Max 2MB file sizeSelect your language level2Select your language levelMultiple selections possible. At least 1 of the selected languages must be 'English' to continue.Native (C2) *ArabicArmenianBelarusianBosnianBulgarianCantoneseCape_VerdeanCroatianCzechDanishDutchEnglishEstonianFilipinoFinnishFlemishFrenchGeorgianGermanGreekHebrewHindiHungarianIcelandicIndonesianItalianJapaneseKoreanLatvianLithuanianMacedonianMalayMandarinNorwegianOtherPersianPolishPortugueseRomanianRussianSerbianSlovakSlovenianSpanishSwedishTaiwaneseThaiTurkishUkrainianFluent (B2/C1)ArabicArmenianBelarusianBosnianBulgarianCantoneseCape_VerdeanCroatianCzechDanishDutchEnglishEstonianFilipinoFinnishFlemishFrenchGeorgianGermanGreekHebrewHindiHungarianIcelandicIndonesianItalianJapaneseKoreanLatvianLithuanianMacedonianMalayMandarinNorwegianOtherPersianPolishPortugueseRomanianRussianSerbianSlovakSlovenianSpanishSwedishTaiwaneseThaiTurkishUkrainianGood (B1)ArabicArmenianBelarusianBosnianBulgarianCantoneseCape_VerdeanCroatianCzechDanishDutchEnglishEstonianFilipinoFinnishFlemishFrenchGeorgianGermanGreekHebrewHindiHungarianIcelandicIndonesianItalianJapaneseKoreanLatvianLithuanianMacedonianMalayMandarinNorwegianOtherPersianPolishPortugueseRomanianRussianSerbianSlovakSlovenianSpanishSwedishTaiwaneseThaiTurkishUkrainianLeave this field blankApplyMaybe these vacancies are something for you too?Become friendsUndutchablesQuick linksWarningIt has come to our attention that some unaffiliated individuals and/or parties have used the Undutchables name illegally to promote fake job opportunities and solicit money via social media channels. Please be advised that this is not us. We will never request money from job seekers as this is contrary to the way we work and is against the law in the Netherlands. If you are approached by someone claiming to be from Undutchables that requests money for helping you find a job then you can be certain that they are not truly from Undutchables.