Quality Officer - NL

• Advise on the development and rollout of quality and risk policies.
• Collaborate with the Knowledge Center (KC) to define principles and contribute to annual and activity plans.
• Draft implementation plans and oversee their execution across the organization.
• Actively participate in working groups and cross-functional projects.
• Monitor legislative and regulatory developments and assess their impact on internal processes.
• Evaluate the effectiveness of policies and recommend improvements.

• Maintain and update quality assurance tools such as the quality manual.
• Manage the quality documentation system, ensuring documents are accurate and accessible.
• Train department leads and specialists on drafting quality documentation; develop SOP templates.
• Foster a culture of quality awareness through advice, communication, and coaching.
• Define quality metrics and performance indicators with the controller.
• Plan and facilitate internal and external audits and monitor follow-up actions.
• Oversee the incident reporting system and generate regular management reports.
• Contribute to quarterly and annual reports as well as management reviews.
• Coordinate with quality officers from partner organizations.
• Participate in relevant improvement initiatives and meetings.

• Ensure availability and performance of quality system applications.
• Act as the main contact for application maintenance and troubleshooting.
• Train staff and manage user authorizations for quality systems.
• Gather feedback on user needs and recommend improvements.
• Validate and test application updates.
• Collaborate with software vendors and advise on new acquisitions or upgrades.

• Bachelor's degree (HBO level) in a relevant field, with specialization in quality management.
• Sound understanding of quality management systems and methodologies (e.g., INK model, PDCA cycle).
• Knowledge of applicable laws, regulations, and industry guidelines.
• Proficient in quality management software and documentation systems.
• Keeps up to date with trends and best practices in quality and risk management.
• Familiarity with Medlon’s organizational structure and processes is a plus.

• Ability to work independently within the framework of company policies and applicable regulations.
• Problem-solving mindset; capable of resolving quality system issues proactively.
• Strong advisory and coaching skills across all levels of the organization.
• Effective communicator with excellent verbal and written skills.
• High degree of tact, empathy, and persuasion; capable of navigating complex stakeholder environments.
• Proactive in proposing improvements to policy and procedures.

• Shares responsibility for the formulation and achievement of Unilabs’ quality objectives.
• Ensures high standards are met to support certifications and minimize risks.
• Errors or oversights in this role may lead to significant regulatory or reputational impact.

Unilabs