Customer Service Representative

• As one of our Customer Service Representatives, you'll work across a wide range of platforms (telephone, e-mail, chat messaging and social media), responding to customer questions, concerns and complaints for the Body & Fit.
• Further to training, you'll create and update customer queries accurately via our case management system Freshdesk.
• You'll proactively work to resolve customer complaints, escalating appropriately when required to achieve a swift and positive outcome.
• You'll build relationships with colleagues in addition to a range of stakeholders in our business whose expertise and support you'll rely upon to make things happen.
• Utilising your product knowledge you'll confidently furnish the customer with information and advice on our products.
• You'll spot opportunities to promote our amazing products that customers aren't taking advantage of.
• You'll play a key role in capturing customer insight, enabling the business to drive a continuous improvement culture
• You'll maintain an up-to-date knowledge of trends and developments in the field of sport, diet, nutrition and healthy lifestyles.
• You'll have the opportunity to take a proactive approach in contributing to the continuous improvement of our services and our commitment to ultimately increase our customers satisfaction.

• A passion for delivering service excellence.
• Experience of working in a Customer Service or Contact Centre environment.
• An interest in fitness, nutrition and a healthy lifestyle!
• Fluency in Dutch and comfortable with speaking English (Additional languages would be an advantage).
• Highly motivated with a positive attitude and desire to succeed.
• An ability to overcome challenges, is resilient and calm under pressure
• Ability to work flexibly, and adaptable to variable tasks and priorities.
• Comfortable working independently, and as an effective team player.

• The opportunity to shape your career in our global organization
• The chance to be part of an international, ambitious, and fun team
• Staff discount on our Body&Fit products!
• We combine the best of both worlds with, so that the balance between organizational and individual needs remains right with our Blended Working approach. Therefore, you can spend part of your week working from home and the other part at the office.
• Working from home supporting benefits such as an ergonomics program, a Work from Home allowance and flexibility during the day where possible.
• The possibility to work from abroad for up to 4 weeks a year
• Access to OpenUp. A platform that offers professional mental health assistance
• Holiday allowance of 8%
• A discount on your Dutch health insurance with our selected insurance partner.
• Regardless of the mode of transport, you will receive a travel allowance from us. We cover travel expenses for commuting from anywhere in the Netherlands.
• Special healthy B&F snacks, tasty coffee, and tea at the office
• Product tasting sessions in our state-of-the-art facilities in Amsterdam, so that you can be one of the first to sample tasty new products prior to launching.
• The opportunity to take part in both a bicycle and a fitness plan.
• We offer regular nutrition and health education courses to all employees.

• Politics, intrigue, gossip. We're just way too busy for all that nonsense!
• Slow moving, corporate environment. We move pretty quickly here so we don't have room for passengers.
• Your voice matters. If we're to grow together we want you to step up and tell us how to do it. We need your voice!

Glanbia