Data Management Expert - Business Development & Intelligence

ING

  • Amsterdam, Noord-Holland
  • Contract
  • Voltijds
  • 1 maand geleden
An enthusiastic data expert, with a strong affinity with dashboarding, provides the entire business segment with commercial performance figures, insights and advice. The focus is on Business Banking Sales NL. At the same time you have a lot of contact and coordination with stakeholders outside Business Banking Sales NL to continuously improve the insights we provide.”The position and work environmentWithin the Business Banking Sales NL organisation we are responsible for Self-Employed, Micro, SME and MidCorp customers. Every day we serve our customers based on our 3 operating models; Easy Banking, Guided Banking, Relationship Banking.
  • Easy Banking: a fully digital model that offers our customers simple, no-frills solutions that allow them to work independently and use self-service;
  • Guided Banking: transaction-driven advice in combination with the digital service model. Customers get access to advice and guidance when they need it;
  • Relationship Banking: Advanced relationship management with the ability to tailor solutions to customer needs.
The Business Development & Intelligence team (BD&I) is segment agnostic, is responsible for a number of Business Banking (BB) Sales NL broad themes and contributes on a project basis to national projects. There are 4 sub teams within BD&I:
  • Data Analysis & Advice: providing analyzes and insights based on commercial and financial management information, (further) development and delivery of dashboarding and tooling, KPIs/budget monitoring, Gatekeeper segment
  • Consultants: work on topics from exploration to implementation for BB Sales NL overarching themes such as NPS, KPI setting, impact determination and implementation of KYC Policy, Learning, Sales tooling, optimization of our service models and project management activities.
  • SBO team: performing activities aimed at controlling non-financial risks, including advising on and monitoring these non-financial risks within the various BB Sales NL teams and activities.
  • Sustainability: program management of the BB Sales NL sustainability course aimed at developing propositions and insights to support our customers in making their business model more sustainable.
The role and responsibilitiesAs a Data Management Expert in the Data Analysis & Advice team, you have an important role in providing commercial and financial management information which enables BB Sales NL to adequately manage its organization on efficiency, risks and results. With clear analyzes you help to identify opportunities and risks in the portfolio. In this way you help to improve the service model and market proposition for our customers. So you have good contact with the organization and know what is going on. What goals stakeholders have, where they can use help and what problems customers encounter. With these insights and your own ideas in your pocket, you work on the development of our dashboarding, tooling and (regional) performance diaglogues. You strive for state-of-the-art solutions that fit ING's (data/IT) vision. Of course you don't do this alone but together with a passionate team and a large number of stakeholders within and outside Business Banking Sales NL.How to be successful
  • You have knowledge of a (banking) sales environment and associated management information
  • You have extensive experience in understanding the information needs of colleagues who service our customers. You can convert these needs into technical and functional requirements.
  • You are proactive and able to plan your work tightly, you manage and monitor the quality of dashboards during your work
  • You are a strong connector who can relate well to the daily practice of sales teams, both from a customer and commercial perspective.
  • You can challenge (senior) management based on fact-based performance data
  • You can express yourself excellently orally and in writing in both Dutch and English and you can present ideas well both verbally and in PowerPoint;
For the role of Data Management Expert at Data Analysis & Advice you also bring:
  • You have strong analytical skills
  • You have a completed HBO or WO education or a comparable level.
  • Knowledge of the business market and the Business Banking Sales NL organization (pré)
  • You have experience in data modeling and SQL scripting (pré)
  • You have knowledge and experience in working with Cognos (pré).
Rewards and benefitsWe want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions atThe benefits of working with us at ING include:
  • A salary tailored to your qualities and experience
  • 24-27 vacation days depending on contract
  • Pension scheme
  • 13th month salary
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary
  • 8% Holiday payment
  • Hybrid working to blend home working for focus and office working for collaboration and co-creation
  • Personal growth and challenging work with endless possibilities
  • An informal working environment with innovative colleagues
About usWith 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.You will receive a message shortly after your application. Possibly an invitation for a meeting that we schedule at a time that suits you. Several conversations take place so that we can get to know each other well.

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