Sales Services & Marketing IT Business Analyst

• Strategic Business Partnership:

• Serve as the strategic liaison between commercial business units (Sales, Services, Marketing, Customer Service) and IT to ensure technology roadmaps align with business goals.
• Proactively identify and champion opportunities for process automation and efficiency gains within our commercial operations.

• Solution Delivery & Project Execution:

• Translate complex business needs into clear, well-documented functional requirements, user stories, and process flows.
• Act as a key functional expert on projects, supporting all phases from initial analysis and design through to testing, training, and deployment.
• Collaborate closely with the business stakeholders, the IT development teams and external vendors to design and implement robust, scalable solutions.
• Possess the capability to lead and deliver small-to-medium scale system enhancements and IT initiatives from requirements through to implementation.

• Application Support & System Enhancement:

• Provide expert functional support for our core commercial applications (e.g. Salesforce CRM/CPQ) and their integrations, acting as the second level of support for complex issues.
• Provide hands-on administration of our business systems, including managing system configurations, performing regular maintenance, and developing solutions using low-code/no-code platforms.
• Investigate and perform root cause analysis of incidents, moving beyond simple fixes to recommend permanent solutions and systemic improvements.
• Follow change management best practices to ensure smooth adoption of new systems and processes by end-users.

• Core Experience:

• A minimum of 5 years of experience in an IT Business Analyst or a similar functional role, with proven experience in a digital transformation environment
• At least 3 years of hands-on functional experience with Business Applications supporting Sales Services.
• Demonstrated expertise and knowledge in Sales, Marketing, and Customer Service processes and best practices.
• Cross-application experience
• Experience with customer-facing systems is a plus, as the company is moving towards opening up more applications to customers
• Experience with emerging technologies, including Generative AI, is highly desirable

• Technical & Methodological Skills:

• Solid experience in process design, mapping, and change management.
• Functional knowledge of application integrations and data flows: familiarity with orchestration and integration cross applications and platforms is important.
• Proficiency with data query tools (e.g., SQL) and experience with BI software and data reporting.
• Knowledge of ITIL principles (Incident, Problem, Change Management) and project management methodologies.
• High proficiency in the Microsoft Office 365 suite.

• Who You Are:

• An Analytical Thinker: You possess strong analytical and systems-thinking skills with a talent for solving complex problems and learning quickly.
• A Proactive Leader: You are a self-starter who takes ownership and proactively drives initiatives forward.
• An Exceptional Communicator: You have outstanding presentation and communication skills, capable of engaging effectively with stakeholders at all levels, from executive management to operational staff, in a multicultural, international environment.
• A Natural Collaborator: You thrive in a team setting and excel at building partnerships between business and technical teams.

• Formal Qualifications:

• Bachelor's or Master's degree in a relevant field (e.g., Business Information Systems, Computer Science).
• Full professional proficiency in English (verbal and written).
• Must have a valid EU working permit.

• A diverse, international, and inclusive workplace where everyone can thrive.
• Learning, analysing, improving, innovating processes in a global and complex sales and supply chain context.
• Being part of a global IT and Business reformation team.
• Hybrid working environment with flexibility to balance office and home.
• Opportunities to join trainings and courses for your personal and professional development.
• A competitive compensation and benefits package including:

• A good salary according to your experience.
• 29 days of annual paid leave (for full-time roles).
• A company laptop and mobile phone.
• Commuting allowance or reimbursement for public transport.
• Work-from-home allowance and equipment.
• Option to work from abroad up to 20 days per year.
• Modern pension scheme.
• Opportunity to participate in company health insurance, and fitness programs.

Omron