Netherlands Based - Learning Administration Manager -Bilingual (fluent in both Dutch and English)
D2L
- Amsterdam, Noord-Holland
- Vast
- Voltijds
- Work as a Named Resource for a group of D2L customers in administering their Brightspace Learning Environment
- Complete D2L training to become fully Brightspace Certified
- Maintain and expand knowledge of the Brightspace Learning Environment, as well as other products offered by D2L
- Leverage customer relationships to create and enhance internal processes that encourage better knowledge of, attention to and addressing of customer needs
- Own outcomes vs tasks
- Focus relentlessly on exceptional stakeholders' experience
- Make clear decisions in a timely manner
- Challenge the status quo - make enhancement and improvement suggestions
- Identify conflicting priorities and take ownership for resolving them
- Treat people with respect and courtesy
- Invest time and resources to grow and develop
- Ability to complete multiple tasks concurrently and deliver results under pressure
- Good project, organization and time management
- Good in relationship building and conflict negotiation
- Good written and verbal communication capabilities, including the ability to present technical issues to a non-technical audience
- Self-starter, capable of working independently and remotely when needed
- Ability to think critically; to identify problems and to generate, evaluate and implement solutions in real-time
- Ability to manage challenging conversations with customers and internal stakeholders
- Ability to work with at risk customers to address areas of concern and increase customer satisfaction
- Strong collaborator and team player
- Ability to focus on career and professional development in addition to ensuring customer satisfaction
- Good in networking with colleagues to build connections across D2L, furthering knowledge on and awareness of the LAM program
- Ability to communicate with senior leadership at customer organizations and internally, conveying technical and other information in an appropriate manner based on their level of knowledge and expertise
- Strong teaching abilities to share product knowledge, processes and best practice information with other team members
- Ability to document tasks for auditing purposes
- Full understanding and knowledge of the specific tasks that are required to administer a Learning Management System (LMS) including, but not limited to the following:
- Management of users and groups including learners, instructors, ASCs, etc.
- Enrolment of users into appropriate courses
- Configuration of permissions and settings
- Bulk course copying and editing
- Homepage and Navbar management
- Integration configuration
- Effective practices for implementation of tools
- Basic understanding of Microsoft Excel, including using formulas, Pivot Tables, VLookup and XLookup
- Minimum 2 years experience in supporting and/or administering a Learning Management System, preferably the Brightspace Learning Environment
- Experience in Corporate, Higher Education or K-12 digital learning
- Experience engaging in several areas of LMS administration, including, but not limited to the following:
- User management
- APIs
- Course management
- IPSIS
- Reporting
- Org structure
- LTIs