Customer Support Specialist - Dutch

Amsterdam, Noord-Holland
€ 37.200 per jaar
Contract
Voltijds

15 dagen geleden
Versneld solliciteren

This role is offered on a hybrid/remote basis from Amsterdam office (or NL) on full time employment basis. We speak in English at work, so it's important that you have a good level of English language and native level Dutch.The role is offered on part time and full time basis (between 32h and 40h) and the overall compensation is up to 37,200 euros annually.Your MissionAs a Support Specialist, you will be responsible for helping our Dutch & English-speaking customers understand the Talent Management Suite, that enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place, by answering questions and solving problems as they arise.Our support team plays a vital role in our organization's success as the support agents are constantly in touch with our beloved customers. We take pride in our CSAT (customer satisfaction score) score of 97% which is a good indicator of how big of an impact you can have as a Support Specialist. Successful team members are fast learners, team players and are obsessed with giving our customers the best customer service possible with prompt replies and solutions that work.About the TeamWe are a growing team of 20 Customer Support Specialists across Amsterdam, Paris, Poland and Vienna offices and our mission is to assist, educate, troubleshoot, and go above and beyond to resolve customer and platform problems.The team works closely together on a daily basis and supports each other no matter the difficulty of the customer requests. Weekly team meetings, as well as regional meetings, allow for open communication and great team bonding.Your 12-month journeyThe first 3 months you will spend focusing on learning everything there is to know about Tellent: understand the products, our processes, the teams, the customers, and more. You will be working closely together with the other team members and have answered your first customer questions and solved a few problems.
After 3 months, you will have taken responsibility for the care of our Dutch customers, taken further steps in understanding inbound support requests, and started to learn even more about the software.After 1 year, you will know the Talent Management Suite inside out, you’ll be the real product advocate and nurture our users with efficient resolutions to their inquiries.What you’ll do:Provide friendly, precise 1st line support via our ticketing system (we use Intercom) in form of chats, email and phone support.Be responsible for the care of our Dutch & English speaking customers, resolving issues, answering questions, and listening to their feedbackKnow Tellent inside out; you’ll know the product better than anybody and serve as the voice of the customer; they will also be the internal product referent and work closely with other customer-facing departments (sales, customer success)Work on side projects (Help Center, Internal Knowledge Base) to develop yourself, the support team, and the whole companyAutomatically gain a seat on the product team, providing feedback to ultimately make us the best software around!What you'll bring to the team:At least 1 year of experience in a customer care/client-facing role.Fluent Dutch & excellent English language skills.You will be working closely with our technical team, so possessing strong technical skills is highly advantageousStrong interpersonal skills and a passion for consistently providing a great customer experienceExperience in troubleshooting tech issues and replying with information in an understandable way to customers.A customer-centric approach: you turn towards customers with empathy and are understanding of their problemsA team player & collaborative attitude: you put the team's success before your own interest and you like working on projects with various departmentsA curiosity-driven mindset: you are keen to learn and understand more about the teams, products, and customersGreat listening skills: you can turn customers' feedback into product improvement suggestionsAdaptability: you are open to learning new things and are comfortable being in an environment where a lot of experimenting takes placeEagerness to develop: you're receptive to constructive feedback and you are keen to advance your skillsWhat we offer:Flexibility to work from home in the Netherlands and from our beautiful canal-side office in AmsterdamA chance to be part of and shape one of the most ambitious scale-ups in EuropeWork in a diverse and multicultural team€1,500 annual training budget plus internal trainingPension plan, travel reimbursement, and wellness perks28 paid holiday days + 2 additional days to relax in 2025Work from anywhere for 4 weeks/yearApple MacBook and tools€400 travel budget to visit your colleagues in Poland, Austria or France€200 Home Office budgetWe’ll save you the startup pitch of Friday beers and ping-pong. Visit our Instagram to check us out!About Tellent
Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), intuitive HRIS (Tellent HR) and powerful Performance Management Software (Tellent Grow) to streamline every stage of the talent lifecycle.With a team of 250+ talented professionals across global hubs, we’ve supported 7,000+ organizations in 100+ countries — helping them attract, grow and retain top talent. Backed by a thriving ecosystem of 500+ partners, we’re united by one shared mission: to equip People leaders everywhere with the tools they need to make better people decisions today.Have we caught your attention? ⚡️
If you’d like to be part of this incredible journey, please apply directly - we're looking forward to speaking to you!Tellent is an Equal Opportunity Employer. We celebrate diversity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neurodiversity, or status as an individual with a disability.

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