Service Manager
- Eindhoven, Noord-Brabant Arnhem, Gelderland
- Vast
- Voltijds
Everyone is welcome here. Diversity & Inclusion are at our core. Far above
any technical competence, we value respect, openness, and trusted
collaboration. We do not tolerate intolerance.CompanyTo work for an organisation that eats, sleeps and breathes managed
networking solutions for business customers.Do you thrive at the intersection of customer satisfaction, data insight and
operational excellence? Do you enjoy translating customer feedback into
concrete improvements, and being the trusted advisor for our key
customers? Then this role is made for you.Role OverviewAs a Service Manager, you will be the primary link between our
operational teams and our top-tier customers. You will represent the voice
of the customer within the organization while ensuring that our services
continuously evolve to meet their expectations. You will drive insight,
alignment and service maturity across departments and take the lead in
shaping the future of our Managed Network Solutions experience.How your day looks likeYou'll start your day with a sync with your stakeholders to align on
activities and priorities. Depending on the day, you might:- Visit key customers to review service performance and strengthen
the relationship
- Create and present detailed service reports with insight into uptime,
incidents, trends and capacity
- Collaborate with support, engineering and delivery teams to solve
structural bottlenecks
- Lead high-impact incident reviews and steer continuous service
improvement initiatives
- Coach internal teams on how to improve customer interaction and
feedback loops
- Join pre-sales efforts with input on service design and customer
expectations for your key customers
- Identify upsell or cross-sell opportunities during operational
meetings
- Host knowledge-sharing sessions and contribute to positioning us as
a trusted advisorWhat you bring- A passion for delivering best-of-class Managed Network Solutions
and improving customer satisfaction
- Proven experience in service management or similar roles within IT
or network services
- Strong communication skills with the ability to operate on both
strategic and operational levels
- Stakeholder management excellence, both internally and externally
- A proactive, hands-on mindset with a focus on solutions and
ownership
- Knowledge of ITIL processes (incident, change, problem
management)
- Familiarity with network technology (Cisco, firewalls, fiber networks,
monitoring, data)
- Experience with reporting and dashboard applications is a plus
- Affinity with data analysis and change managementWhat we offer- A high-impact role within a professional service-driven environment
- The opportunity to work with both technical experts and senior
business stakeholders
- Autonomy and flexibility in how you structure your day and
responsibilities
- A hybrid working culture where collaboration and ownership go hand
in hand
- A down-to-earth, inclusive culture where everyone is valued and
aligned around a shared goal.
- Development opportunities tailored to your professional ambitionsJoin us and help define what excellence in service really means.
Apply now and be the voice of the customer inside team.blue.The following applies to this role:Team.Blue Nederland salary scale: 6
“At team.blue, our commitment to caring for the environment and each
other is at the heart of everything we do. Our latest impact report
showcases our ongoing ESG efforts and ambitious sustainability goals.
Interested in learning more about our dedication to making a positive
impact? Check it out here.”