Introduction Are you driven by the challenge of enhancing user experience through smart process and system improvements? Do you enjoy translating business needs into effective solutions?We are looking for a Business Analyst with a strong analytical mindset and a holistic view to enhance and expand our Salesforce Service Cloud template and related business services.This position is part of the E-Business team within the Commercial Operations department. Together with our colleagues in Sales Operations and Brand Coordination we provide a variety of shared services aimed at enabling our 20+ local offices across Europe to run as efficiently and productively as possible.You will act as a "bridge" between the team and multiple stakeholders, including: Customer Service Team, Product Owner, Global Process Owner, and the global head office in Japan.Your mission: deliver the best possible Service experience for users by defining, validating, and designing new or improved business services—both internal and customer-facing.The ChallengeIdentify and drive improvements across the end-to-end service journey by proactively analyzing pain points and proposing effective, user-centric solutions.Collaborate with stakeholders to elicit, analyze, and manage business and solution requirements using industry best practices and analysis toolsDevelop business cases for improvements to help take data driven decisionsDrive the implementation of Salesforce Service Cloud and related service initiatives across different departments, mitigate risks, resolve issues, and ensure on time deliveryContribute to cross-functional projects involving Service and WarrantyOperate effectively within small and large teams independently, serving as a proactive change agent and advocate for sustainable transformationWhat are we looking for?A relevant Bachelor or Master’s degree3-5 years of experience in system maintenance/improvements or similar, preferably in an international B2B environmentCustomer & result oriented with a proactive attitudeYou feel comfortable in a dynamic, international environment and are a self-starter and team playerAnalytical and Data-driven: Base your proposals on facts rather than opinionsYou are accurate and have an eye for detailFluent verbal and written communication skills in EnglishExperience in (Customer) Service Management is a big plusWorking knowledge of Salesforce Service Cloud is a plusKnowledge of and certification in Salesforce CRM (such as Salesforce Administrator) is a plusWhat do we have to offer?Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.How to get in touch!If you have any questions regarding this vacancy please get in touch with: taniya.nayyar@shimano-eu.com
