Customer Service Agent

McCain Foods

  • Lewedorp, Zeeland
  • Tijdelijk
  • Voltijds
  • 9 dagen geleden
Position Title: Customer Service AgentPosition Type: Temporary - Full-Time ​Position Location: LewedorpGrade: Scale 40HR10Requisition ID: 37441In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.About the role.As a Customer Service Agent Export, you will be focus on customer service and logistic related support to McCain International Regions concerning order, shipment coordination, export documents and claims. The Customer Service Agent needs to develop and implement ‘best practice‘ processes to maximize efficiency, work together with Sales and other Supply Chain departments, being customer satisfaction oriented.What you’ll be doing.
  • Follow-up on the order-process for export
  • Coordinate stock transfers, allocation to orders
  • Maintain the delivery process
  • Follow up forecast consumption and alert S&OE team/ demand planning on deviations
  • External communication / business relationship with: customers, Dutch authorities, logistic suppliers
  • Internal communication with: all supply chain departments, Mc Cain Intercompany regions
  • Optimizing container loading planning in cooperation with the container planning manager or transport Cell in France
  • Export documentation issuance
  • Report on KPI
  • Claim coordination / credit note issuance
  • Respect S&OE team instructions in case of shortage
  • Take action on slow movers stock
What you’ll need to be successful.
  • Experience with customer service and someone who is customer oriented
  • Experience with managing orders
  • Knowledge of SAP MM/SD and Microsoft Office
  • The ability to speak and write Dutch and English fluently
  • MBO level 4 Logistics or comparable education level
  • Ability to handle stress, with an eye for details
  • Proactive, collaborative approach and ability to work well in teams
  • Excellent communication and problem-solving skills
  • Strong customer orientation
Benefits of the role.
  • A varied and responsible job in an effective and international team with flat hierarchies
  • Fix-term employment contract
  • Partial working from home is possible (60% in the office, 40% remote work)
  • Competitive salary
  • Local benefit (Health and Pension insurance)
  • Opportunity to Chip In and give back to the community as part of our paid volunteer program each year
  • Friendly atmosphere.
About McCain.to learn more about McCain and how we provide you with opportunities to make an impact that matters.Leadership principles.At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.The McCain experience.We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together.#LI-KW1McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please and we will work with you to find appropriate solutions.Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s and , as applicable. You can understand how your personal information is being handled .Job Family: Customer Service
Division: Continental Europe
Department: ​Customer Service Export ​
Location(s): NL - Netherlands : Zeeland : LewedorpCompany: McCain Foods Holland B.V.

McCain Foods